MANAGER OPERATIONS LOGISTICS

Overview

Pricing LTL shipments, working with Client Service Teams on National fulfillment and supply requirements and pricing, POS and costs. Sourcing.  Works with Fulfillment Centers on monitoring inventory, negotiating and maintaining lowest prices and creating efficiencies to keep costs low and maintain margins.

The Logistics department is responsible for assuring accurate delivery, distribution and collection of materials and supplies used for in-store engagements to third party agencies and PromoWorks Engagement Specialists demonstration can be performed.

The Manager of Operations – Logistics is responsible for managing the Logistics department of PromoWorks.  This position directs Operations Coordinators – Logistics which requires extensive interaction with vendors, client service and the operations functions of the business.  The Operations Coordinators – Logistics coordinators all aspects including procurement of materials from customers or third-party vendors, providing program specifications to contracted fulfillment centers and ensuring delivery of the program kit to the field.

Responsibilities

• Continually monitor fulfillments KPIs to insure compliance with PromoWorks objectives
• Manage expenses to meet expected margins
• Manage the department to insure client service satisfaction
• Review the performance and effectiveness of each Logistics Coordinator and recommend or approve changes in responsibility and compensation.
• Review Training Program of Logistics Managers  and operations personnel crossing over with Senior Logistics
• Review kit orders for any issues or discrepancies
• Establish controls to insure calculations of pricing are performed in accordance with company performance goals
• Maintain rate cards as used by Activation and Operations team relating to Logistics
• Conducting Blue Vue reviews of direct reports including mentoring and review of Goals.
• Oversee day to day LM tasks, to guide new struggles and encourage team members to bring questions or new situations
• Meet weekly with both fulfillment centers and address high level issues – overall pricing, inventory, process issues, etc.
• Monitor and ensure purchases are made for general inventory items to maintain availability for Webstore, retail & national programs
• Approve invoicing for all logistics related vendors, solve issues related to PO’s and invoicing
• Research and solve issues related to all aspects of Logistics
• Review and monitor that all programs and workloads are divided equitably and reassign tasks as needed
• Quote custom POS and fulfillment for specialty programs for retail and national events 

NOTE:  This job description does not imply that the above functions are the only tasks that may be performed.  Associates will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience: Bachelor’s degree (B.A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience; Minimum two years’ experience

Other Functions: Understand business implications of decisions. Ensure that all decisions support the continued profitability of all tasks as assigned; Exhibits confidence in self and others; Inspires and motivates others to perform well; Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness

Certificates, Licenses, Registrations: None.

Supervisory Responsibilities: Manage three subordinates or subordinate supervisors in the Logistics Department. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Work environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; The noise level in the work environment is usually quiet and typical of an office environment; Occasional travel may be required

Physical Demands: While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 lbs. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Language Skills:  English is the primary language skill; however, bilingual skills may be required based on business necessity.

CROSSMARK is committed to providing accessible employment practices and welcomes applications from people with disabilities. If you require accommodation for a disability during any stage of the recruitment process, please let us know.