What are the responsibilities and job description for the Service Technician position at Production Resource Group Llc?
Overview
PRG is the world’s leading provider of services and solutions in entertainment and live events. Every day, we turn the creative vision of our customers into production and technical reality, deepening their connection to their audiences. What sets us apart are our people. No other company in our industry has such a deep and diverse bench of talent, working across theatre, TV, film, music, corporate events, equipment rental and more. With over 250 patents and registered trademarks, PRG is defined by innovation. And through our network of 38 offices spanning five continents, we can deliver for our customers anywhere around the globe.Responsibilities
Service technicians are responsible for providing different services, depending on their area of expertise, and diagnosing problems and making repairs.
- Diagnose, troubleshoot, and repair automated lighting fixtures from leading manufacturers, including VARILITE, MARTIN, GLP, ROBE, AYRTON, ACME, ELATION, and CLAYPAKY.
- Identify electronic/mechanical problems by use of diagnostic equipment.
- Test and verify sub-assemblies and major system components.
- Test, repair and maintain PRG equipment using set company procedures and guidelines.
- Recalibrate and verify factory manufacturing specifications for pertinent equipment.
- Reviews part stock levels with Technical services manager.
- Intermediate understanding of control software and operation.
- Maintains and enters all factory acceptance testing and QC documentation.
- Maintains accurate parts lists for all related equipment.
- Ensures maintenance policies and procedures are met and related paperwork is in order.
- Ensures all equipment QC deadlines are met.
- Leads in internal training with entry level personnel.
- Cross-trains to assist in different departments as required.
- Leads by example and encourages subordinates and peers to perform work in a safe manner, including the use of proper PPE, adherence to safety standards and policies, and remain accident free.
- Keeps work area clean and organized.
- Ability to work flexible hours and overtime, including weekends and holidays, when needed.
- Other duties as assigned or directed.
Qualifications
Knowledge, Skills, and Abilities
- Ability to install, repair, service, test and troubleshoot equipment.
- Must be able to read blueprints and diagrams.
- Ability to work flexible hours and work around a changing schedule.
- Excellent communication, interpersonal and diagnostic skills.
- Working knowledge of equipment.
- Ability to work independently with minimal supervision.
- Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined spaces.
- Ability to effectively manage time and priorities.
Essential functions
- Install new products, and test them to ensure they are working correctly.
- Educating coworkers on how to use and maintain their device.
- Perform maintenance on equipment.
- Diagnose problems and develop solutions to repair them.
- Order parts needed for repairs as needed.
- Fill out detailed reports and keep records on services that have been performed.
Competencies
- Communication
- Responsibility
- Problem Solving
- Organizational Skills
Physical demands
- Ability to lift up to 50 pounds on a frequent basis.
Required education and experience
- Solid understanding of A/V production equipment and functionality
- 1-2 years of experience working with A/V equipment
- High school diploma or equivalent
EEO and Disclosure
PRG is an Equal Opportunity Employer. PRG is a drug-free work environment, pre-employment testing will be required.
This is a safety sensitive position and will require pre-employment drug screening.
Production Resource Group LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
PRG cares about the safety of our employees and applicants. PRG does not use chat rooms for job searches or communications. PRG will never request personal information via informal chat platforms or unsecure email. PRG will never ask for money or an exchange of money, banking or other personal information prior to an in-person interview. Be aware of potential scams while job seeking. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.
