IT Manager

You will be responsible for overseeing all aspects of our IT infrastructure systems, and support services, some of which are in Europe and Asia. You will play a pivotal role in managing our Microsoft Office suite and Windows PC environment, providing technical expertise, troubleshooting assistance, and strategic guidance to optimize our technology resources. Your hands-on approach and proactive mindset will be essential in addressing our IT needs while implementing long-term solutions to support our company’s growth and success.

Responsibilities

• Manage and maintain the company's IT infrastructure, including proficiency creating and implementing international site to site VPN.
• Oversee the installation, configuration, and maintenance of software applications, particularly Microsoft Office Suite and other Windows-based programs, ensuring compatibility, licensing compliance, and user support.
• Provide hands-on technical support and troubleshooting assistance to end-users, resolving hardware, software, and network issues promptly and effectively to minimize downtime and disruptions.
• Develop and implement IT policies, procedures, and best practices to standardize operations, enhance security measures, and optimize resource utilization across the organization.
• Manage user accounts, permissions, and access controls, ensuring data integrity, confidentiality, and compliance with regulatory requirements (e.g., GDPR, HIPAA) for an international audience.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field; relevant certifications (e.g., CompTIA, Microsoft Certified Professional) preferred.
• Proven experience in IT management or system administration roles, with a strong emphasis on supporting Microsoft Office and Windows PC environments.
• Comprehensive knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook, PowerPoint) and Windows operating systems (Windows 10, Server 2016/2019), including installation, configuration, and troubleshooting.
• Hands-on experience with network infrastructure (LAN/WAN), hardware/software troubleshooting, and user support in a small to medium-sized business environment.
• Familiarity with cybersecurity principles, data protection regulations, and industry compliance standards.