What are the responsibilities and job description for the Fraud Specialist position at Professional Alternatives?
Major Duties and Essential Functions
- Track, investigate and respond to fraudulent activity reports, referrals or cases detected.
- Review and process fraud alerts for identify theft, account abuse, debit card fraud, check kiting, and investigate employee violations. Fraud handled by the department includes, but not limited to; check, ACH, loan, new account and other types of fraud.
- Review new accounts and loans for potentially fraudulent activity to prevent and mitigate fraud losses.
- Assist internal staff and members by answering Support Line telephone calls. Provide back up support to Card related calls as needed.
- Assist in the review of operational controls and recommend enhancements to processes in an effort to reduce potential fraud and abuse.
- Assist management with escalated member service calls related to fraud.
- Report suspicious activity to the BSA team that possibly warrants the filling of a SAR.
- Complete annual e-learning plan, attend external fraud training, and maintain knowledge of current and emerging fraud trends within the financial industry.
- Serve as back up to other members of the fraud team; various tasks and responsibilities as needed.
- Perform other duties as required
Requirements
