What are the responsibilities and job description for the Tech Support Associate- Lansing, MI position at Professional At Home Jobs?
Technical Support Associate
Professional At Home Jobs ( https : / / professionalathomejobs.com ) is seeking for someone to fill the position of a Technical Support Associate to work remotely in the U.S.
This is a work from home customer service opportunity with a wonderful, mission driven telecommunications firm! This company gives a percentage of revenue used to fund progressive social change work.
RESPONSIBILITIES :
- Respond to inbound calls from existing Members as their Advocate by resolving the reason for their contacts through problem-solving and education.
- Help members with questions regarding account and device changes, billing questions, and technical support. This will largely require interacting with members over the phone, but may also include other channels such as email or chat.
- Listen and interact with each member, and able to set clear expectations by providing accurate information and transparent communication resolving customer concerns on the first interaction.
- Connect and relate with each Member to create a positive interaction / experience, and be able to introduce products or services that will make the Member's experience even better where applicable.
- Manage time effectively through adhering to schedules, and work to provide the best possible customer service to our Members.
QUALIFICATIONS : MUST be a U.S. citizen. High school graduate, or an equivalent degree. Experience with mobile smartphones and how they work.
SKILLS : Strong belief and alignment with progressive causes. Excellent communication and interpersonal skills. The ability to adhere to regular, consistent and punctual attendance.
JOB REQUIREMENTS : Computer, Internet, and a home office set-up. Willingness to work a weekend day as well as weekdays, the schedule needed, and overtime as necessary.
PAY : $17.00-$17.50 per hour with full benefits
TO BECOME AN AGENT :
Apply at https : / / professionalathomejobs.com and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions.
Please reference agent ID code PAHJEleniW when you register online.
Professional At Home Jobs is accepting pre-screening interviews, so please call (405) 633-0449 and ask for Kimberly.
Salary : $17 - $18
