What are the responsibilities and job description for the Membership Manager position at Professional Beauty Association?
Who We Are
Professional Beauty Association (PBA) empowers community, curates access to trusted resources and champions collective voices to protect and nurture our industry. PBA is a community led non-profit membership organization with members and a Board of Directors representing licensed professionals, salons, manufacturers, distributors, schools and students. PBA advances the professional beauty industry by providing our members with access to education and training to advance their careers and businesses. We are connected to key industry and government influencers to protect our members’ professional rights.
PBA is a stable, growing organization that provides a family oriented and collaborative team environment. Telecommuting is allowed for this position.
Position Summary:
The Membership Manager plays an integral role in delivering high value to PBA members. The Manager is responsible for the management of the Association’s membership initiatives – to include member recruitment, retention and overall member satisfaction strategies. This individual oversees the member experience process, manages the integrity of the membership database/association management system, and prepares regular reports on membership metrics. The Manager also manages the Membership Administrator.
The ideal candidate is an outgoing, empathetic self-starter who can connect with the various segments of PBA members to influence decisions, develop and maintain positive professional relationships, and deliver desired results in an accurate and timely manner. This candidate should be detail-oriented, have strong communication skills and enjoy building relationships and serving PBA members. This position reports to the Director of Membership.
Job Responsibilities:
• Champion the member experience.
• Serve as lead contact with PBA members regarding membership and member benefits.
• Serve as the relationship manager for Salon Owner members.
• Ensure membership systems are effective and working efficiently and member services and communications are provided in a timely manner.
• Prepare monthly and annual reports for use in tracking progress and identifying membership opportunities.
• Support frontline membership engagement.
• Work with the Education Program Coordinator to develop and implement a new member onboarding plan.
• Collaborate closely with the Membership and Communications teams to execute an ongoing communication and engagement plan.
• Assist the Events team and other staff in planning for event registration, attendance and on-site operations as needed.
• Oversee the Membership Administrator.
• Other duties as assigned.
Qualifications, Knowledge & Expertise:
• Minimum of 5-7 years’ experience
• Bachelor’s degree in related field.
• Excellent communication skills.
• Experience in a member-based organization preferred.
• Beauty industry knowledge a plus.
• Nonprofit background a plus.
• Knowledge and experience with database management.
• Excellent project management, prioritization, and time-management skills to balance competing priorities, complex situations, and tight deadlines.
