Fulfillment Manager

US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.

A Brief Overview

The US LBM Fulfillment Manager is responsible for overseeing the efficient and effective operation of the fulfillment process within assigned divisions. This role involves managing a team, optimizing workflows, ensuring timely and accurate order processing, and maintaining high standards of customer satisfaction. The Fulfillment Manager will work closely with other teams to ensure a seamless fulfillment operation from order receipt to delivery.

What you will do

• Inventory Management: Ensuring that inventory levels are maintained to meet demand without overstocking or stockouts.
• Order Processing: Overseeing the order fulfillment process from receipt to delivery, ensuring timely processing and dispatch.
• Logistics Coordination: Managing relationships with shipping providers and coordinating the logistics of order delivery.
• Quality Control: Implementing quality assurance measures to minimize errors in order fulfillment and maintain customer satisfaction.
• Team Leadership: Supervising staff involved in fulfillment, providing training, and managing performance.
• Data Analysis: Analyzing fulfillment metrics and performance to identify areas for improvement and optimize operations.
• Customer Service: Addressing any issues related to order fulfillment to enhance customer experience.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company's commitment to workplace safety.

Education Qualifications

• Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or a related field (preferred).

Experience Qualifications

• 10 years of experience in warehouse, logistics, or fulfillment operations, with at least 2 years in a leadership or managerial role.
• Strong knowledge of the building material industry to support Supply Chain objectives.

Skills and Abilities

• Strong knowledge of fulfillment operations, including order processing, inventory management, and shipping logistics.
• Proven ability to manage and motivate a team to achieve high performance and meet operational goals.
• Excellent problem-solving skills, with the ability to analyze data and implement improvements.
• Proficiency in warehouse management systems (WMS) and Microsoft Office Suite (Excel, Word, etc.).
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Mastery of the tools needed to extract data, conduct RFPs, manage and replenish inventory.

US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.