What are the responsibilities and job description for the Call Center Specialist position at PROFESSIONAL CARE SERVICES OF WEST TN?
PCS is a community mental health agency providing outpatient behavioral health and substance abuse services to children and adults with locations in Covington, Ripley, Somerville, Millington, Brownsville, and Dyersburg.
OUR MISSION
It is the mission of Professional Care Services to enhance the quality of life of every individual that we treat. Our trained professionals seek to deliver compassionate, quality care to each patient, family, and community that we serve by providing comprehensive mental health treatment and co-occurring services while recognizing that each person is unique and has mental health needs that vary in complexity.
PCS is recruiting for a full-time Monday thru Friday (5 day a week) Call Center Specialist that will travel amongst our site locations and work front desk vacancies. Some of the job responsibilities include:
- Greeting patients with friendly customer service.
- Answering incoming phone calls, verifying insurance, and entering information into a patient's chart.
- Must be proficient in computer skills that included: Word, Excel, and data entry.
- Filling in at the front desk at other site locations.
Job Type: Full-time
Pay: From $14.00 per hour
Expected hours: 37.5 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 1 year (Required)
- Medical office: 1 year (Preferred)
Work Location: In person
Salary : $14
