Case Management Supervisor

Job Overview
Professional Case-Management Services of America (PCSA) currently has an opening in Valdosta, GA for a Social Services Supervisor/ Area Manager. We are seeking a dynamic and results-driven Area Manager to oversee operations across multiple locations. The ideal candidate will possess strong leadership skills and a proven track record in managing teams and improving processes.

Responsibilities for this position includes:

1. Management and supervision of assigned Support Coordinator's caseload to ensure all required timelines and quality requirements are satisfied.

2. Conducts consistent and ongoing reviews of caseload assignments, transfers, and discharges.

3. Training, Development, and Orientation of assigned SC's

4. Monitors the ISP scheduling and preparation process.

5. Monitors to ensure Support Coordinators assist the individual and family in developing and implementing the ISP and Budget Prior to the DOB.

6. Monitors and reviews reports to ensure timely submission of documentation occurs.

7. Ensures that each Support Coordinator completes service plan and all other required Waiver documentation in a timely manner, including but not limited to recertification's, physicals, ISPs, notes, etc..

8. Provides necessary tools to support coordinators to ensure that all tasks are completed and processed according to guidelines.

9. Incident reporting and Management.

10. Assists with, as called for, the Regional offices' activities to ensure that the office functions efficiently and all deadlines are met.

11. Look Behind and Site/documentation Reviews

12. Monitors documentation.

13. Reports to the COO and CEO.

14. Maintains the confidentiality and integrity of the company at all times.

15. Performs all other duties as assigned by the CEO and COO.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of methods of compiling, organizing, and analyzing data.
• Knowledge of problem-solving techniques.
• Ability to plan and develop programs or program components.
• Ability to provide technical assistance regrading SC services and client issues.
• Ability to supervise people.
• Ability to determine work priorities, assigns work, and ensures proper completion of work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Engage in strategic planning to align team goals with overall company objectives.
• Manage daily operations, ensuring compliance with company policies and industry regulations.
• Foster a culture of continuous improvement by identifying process inefficiencies and implementing solutions.

Qualifications

• Proven experience in a managerial role with a focus on supervising teams and driving performance.
• Demonstrated success in sales growth and business development initiatives.
• Excellent project management skills with the ability to handle multiple priorities effectively.
• Strategic thinker with the capability to develop long-term plans that align with business goals.
• Exceptional leadership qualities, able to motivate and inspire teams towards achieving targets.
• Experience in process improvement methodologies is highly desirable.

If you are passionate about leading teams, driving results, and making a significant impact within an organization, we encourage you to apply for the Area Manager position.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• IDD: 2 years (Preferred)
• Supervisory: 3 years (Preferred)

Ability to Commute:

• Valdosta, GA 31601 (Required)

Ability to Relocate:

• Valdosta, GA 31601: Relocate before starting work (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person

Salary : $55,000 - $60,000