Field Technical Support

Job Title: IT Support Technician (Onsite)

Start Date: April 14, 2025

Hours: 8:00 AM – 5:00 PM

Attire: Business Casual

Duration: Long-Term (2–3 Years)

Job Overview:

We are seeking an experienced IT Support Technician to provide reliable and responsive desk-side and field support across multiple sites. The ideal candidate will have 3–5 years of experience in end-user support, excellent troubleshooting skills, and a customer-first mindset.

Key Responsibilities:

• Deliver Level 1 and 2 technical support to internal users for endpoint devices and software applications
• Troubleshoot and resolve technical issues using ServiceNow for incident tracking and documentation
• Support end users on-site and remotely, ensuring high levels of customer satisfaction
• Escalate unresolved issues to Level 3 support following established escalation procedures
• Configure, deploy, and support PC hardware, desk phones, mobile devices, and office applications
• Install business applications and rebuild workstations/laptops using standard imaging processes
• Assist with onboarding/offboarding processes including HR-related IT support
• Troubleshoot and resolve printer and peripheral device issues
• Adhere to established IT procedures and contribute to documentation and knowledge management
• Collaborate with other IT teams to resolve multi-disciplinary incidents
• Participate in on-call rotation every 2–3 weeks

Qualifications:

• 3–5 years of experience in desk-side/end-user IT support; field support experience is a plus
• Proficiency in Windows environments, endpoint device management, and application deployment
• Strong communication skills and a customer-focused approach
• Experience with ServiceNow or similar ticketing systems
• Valid driver’s license and ability to travel between supported sites