IT Field Support Technician

This is an onsite role:

• Experience for Intermediate: 3-5 years of desk side support. Field support a plus
• Provides support to end users on a variety of issues
• Identifies, researches, and resolves technical problems for Endpoint devices
• Apply the standard and guidelines for Endpoint strategy – Escalate to level 3 if no definition in place
• Documents, tracks and monitors the problem to ensure a timely resolution thru Service Desk system
• Provide level 1 and 2 IT technical support and advice.
• Provide excellent on-site/remote IT support to internal customers [Customer Satisfaction*]
• Consistently demonstrate ability to manage time, workload, priority and assignments to ensure a timely resolution for Customer issues. [Incident/Event/Problem Management*]
• Monitor and take ownership of incidents to resolution, providing customer updates as appropriate (Email, Phone, face to face or meetings)
• Provide HR support with onboarding and offboarding assistance
• Configure and deploy PC hardware, office applications, (defined in software matrix) and Endpoint devices (including Desk phone and Mobile phone)
• Installation of business applications
• Rebuild workstations and laptops using our standard image process
• Troubleshooting printer issues
• Promote and follow established procedures [Procedure Documentation* and Knowledge Management*]
• Communicate with other IT teams on incidents requiring multiple discipline involvement
• On-call every 2-3 weeks.

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Job Types: Full-time, Contract

Pay: $29.00 - $31.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Technical support: 3 years (Required)
• Field Technician: 3 years (Preferred)

Work Location: On the road

Salary : $29 - $31