What are the responsibilities and job description for the RECOVERY SPECIALIST position at Professional Finance Company Inc?
Position Summary : Responsible for outbound and inbound calls in pooled account environment for the purposes of collecting amounts due to PFC customers. Recovery Specialists are expected to always follow the mission statement : Giving peace of mind to clients and consumers by providing reliable and effective recovery solutions, with compassion.
Position Responsibilities
- Receive inbound calls and make outbound calls through designated dialer campaigns / pools
- Refer all incoming calls on Late Stage accounts to the proper team's phone extension
- Abide by the 8 step collection outline
- Thoroughly update file information when talking to Right Party Contacts (RPCs) by obtaining Full & Complete (F&C) information to include : living arrangements, employment to include occupation, phone numbers, address information and bank information
- Negotiate urgency / voluntary payments utilizing the proscribed Payment Matrix
- Actively listen to problems offered by consumers. Diagnose and offer reasonable solutions to resolve the accounts.
- Overcome stalls by providing thorough and accurate information pertaining to the debt, credit reporting, and intent for fast resolution to the problem
- Follow FDCPA, ACA, FTC, and State compliance guidelines
- Escalate calls as required (threats of suit, complaints with quality of service, etc)
- Disposition accounts appropriately once the file has been worked
- Follow and adhere to the collection floor clicker schedule
- Be logged into the dialer and ready for calls at your shift start time
- Respect your fellow coworkers, management, clients and consumers
- Adhere to PFC Core Values, Mission and Vision Statements
- Adhere to the ACA Code of Ethics
- Other duties and responsibilities as may be assigned periodically by management
Compensation details : 16-20 Hourly Wage
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