Configuration Specialist (Remote)

tango is looking for a detail-oriented self-starter to work directly with our Network Operations team to provide administrative and data entry support in helping manage the configuration of internal software and processes within the Network and Credentialing departments. The Configuration Specialist is responsible for ensuring the tango provider network is accurate and adequate. Additionally, the Configuration Specialist will support audits and projects that affect agency contracting and credentialing. This is an entry level position that will provide the Configuration Specialist experience and skill development around data integrations, data governance, and data structure and reporting.

Responsibilities

Essential functions of the job are listed below.  Other responsibilities may also be assigned.  Please note that the essential functions may vary depending on department size, organizational structure and/or geographic location.  Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

Primary Responsibilities

• Configure and maintain software applications and systems to meet organizational needs and requirements.
• Create and update documentation for configuration processes, settings, and modifications.
• Ensure compliance with internal policies, standards, and regulatory requirements.
• Provide support for configuration-related issues, troubleshooting problems, and implementing solutions.
• Provide intra-departmental information and support on basic to moderate in-house automated system configuration.
• Creating and maintaining all Provider records and demographic information housed within internal software configuration systems.
• Participating and contributing to internal committees or meetings that may involve, note-taking, problem-solving, implementation of change requests, etc.
• Developing and writing job aides, and processes, and assisting in policies for configuration of internal platforms.
• Communicate with direct Supervisor and Network team with any issues regarding providers, documents, or other information pertaining to managing the data in our software(s) and platforms.
• Communicate process improvement opportunities and work inter-departmentally on process change alongside the direct Supervisor.
• Assisting in problem-solving the configuration of different payment parameters for providers.
• Communicating any changes to provider information and/or payment parameters downstream to applicable departments.
• Creating or assisting in creating reports in tango’s internal software platforms applicable to Credentialing and provider Contracts.
• Analyzing data from reports and summarizing findings and key metrics to direct supervisor.
• Leading weekly or monthly team meetings and conducting knowledge transfer of key findings from reports and current Networks.
• Meeting intra-departmentally with Claims and Accounting teams to improve efficiencies and workflows between departments.
• Comply with HIPAA and tango policies.
• Maintain privacy and confidentiality at all times.
• Various other duties, in support of the Network function, on a daily and weekly basis as assigned by the direct Supervisor and as needed by the Credentialing and Network team(s).

Additional Responsibilities

• This role is under the Senior Manager of Network Operations who also manages the Credentialing Department. It will involve working closely with additional Credentialing Specialists to meet the needs of the Network Department with focus on Configuration, Credentialing, and Network management.

ORGANIZATIONAL COMPETENCIES

Entry to Mid-Level

Minimum Qualifications

The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position.  Please note that the minimum qualifications may vary based upon the department size and/or geographic location.

Knowledge/ Experience

• Equivalent to high school diploma.
• Proficient use of Microsoft Office and Adobe applications (Word, Excel, PowerPoint, etc.).
• Consistent and reliable WIFI.
• Experience in healthcare (home health or credentialing a plus), or similar role, preferred but not required.

Skills/ Abilities Pertinent to This Position

• Communication Skills: Strong written and verbal communication skills are essential for effectively communicating with providers, stakeholders, and internal teams. This includes the ability to draft formal communications, respond to inquiries promptly and professionally, and convey information clearly.

• Attention to Detail: A strong eye for detail is important to ensure accuracy and completeness in managing provider data, documentation, and communication materials. Attention to detail is also crucial in troubleshooting issues and testing new features in the Provider Portal.

• Collaboration: The ability to collaborate effectively with cross-functional teams, including the direct Supervisor, Network team, and other departments, is vital for identifying process improvement opportunities and implementing changes. This involves strong interpersonal skills, flexibility, and the ability to work well in a team environment.

• Confidentiality: Maintaining privacy and confidentiality is critical when dealing with sensitive provider information, ensuring compliance with data protection regulations and ethical standards.

• Organizational Skills: Strong organizational skills are essential for managing multiple tasks, prioritizing responsibilities, and meeting deadlines. This includes the ability to handle email and voicemail correspondence promptly and efficiently.

• Technical Aptitude: Proficiency in using and troubleshooting software applications, particularly in working with the Provider Portal and in-house automated systems. This may also involve the ability to develop and document job aides, processes, and policies related to system configuration.

• Adaptability: The ability to adapt to changes in processes, technologies, and responsibilities is crucial in a dynamic work environment. This includes being open to learning new skills and embracing opportunities for professional growth.

Job Type 

• Full-time 

tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

Salary : $22