What are the responsibilities and job description for the Customer Experience Coordinator position at Professional Heating & Air Conditioning?
Summary
The Customer Experience Coordinator is an interface between our company and our customers: answering questions, resolving problems, and contacting our customers. All customer interactions must be conducted in a professional manner that will enhance the image of our company.
Your goal is complete Customer satisfaction.
Scope of Role:
- Keep track of field staff time
- Reputation Management
- Set the dispatch board and the technicians for service calls and insure they are all properly completed.
- Schedule any return trips with customers, and track the completion rating.
- Maintain customer database with current information.
- Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.
- Maintain rotation with office cleaning schedule
Work Hours:
9:00am to 5:30pm - Monday through Friday
Work Remotely
- No
Qualifications
- Strong English communication skills, both verbal and written
- Proven experience in customer support and client services
- Proficient in data entry and Google Drive applications
- Excellent phone etiquette and customer service skills
- Ability to handle outbound calls effectively
- Strong analytical and typing skills
- Experience in call center environments
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Ability to Commute:
- Hammond, LA 70403 (Preferred)
Ability to Relocate:
- Hammond, LA 70403: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $19