Assistant - Customer Relations Secretary

Professional Home Health Care is seeking an amazing Secretary for our Customer Relationship / Intake Department. Assistant to the marketing / intake manager. This is a excellent opportunity for those with exceptional telephone, customer service, computer, data entry, and organizational skills.

This position reports directly to the manager and includes duties as a direct assistant to the manager.

The Perfect Candidate is

• Warm, outgoing, authentic, and both passionate and compassionate on the phone with out clients. Must have superior telephone skills and speaking voice.
• Has above average computer data entry speed and proficiency in Excel, Word, Outlook; and able to learn our software quickly. The work is fast-paced.
• Able to multitask.
• Professional, flexible, responsible, team oriented, and trustworthy.
• Has persuasive customer service skills through active listening, empathy, positive language, and problem solving.
• A quick learner who is self-motivated and can work independently to achieve results with your powerful critical thinking skills.
• Experienced - At least 1 year home health care intake experience preferred but not required. Experience in home health care scheduling or related field preferred.

Responsibilities include but are not limited to:

• Work in our office in Wheat Ridge from 8-5, M-F.
• Answer intake and referral telephone calls
• Monitor and accept referrals from company’s online referral sources
• Import and enter data for referrals into our computer system
• Accurately organize and manage referral information electronically
• Call potential clients, referral sources, physicians, and our field staff.
• Build and maintain relationships with referral sources by exceeding their expectations
• Speak with clients, referral sources, and staff to schedule first assessment visit in the client's home
• Obtain physician orders for new clients
• Communicate with manager, nursing supervisor, scheduler, data entry, and staff
• Be backup scheduler when Scheduler is on vacation
• Other office secretarial duties as assigned

Why PHHC?

• We are passionate about quality, customer care, and making a livelihood for our employees.
• We do expect you to be dependable and responsible, work hard, and always follow our processes. But, we know that life happens and support the needed balance of work and life.
• We value and reward innovators who help us effectively, and actually, improve our services and our company.
• Our mission for over 45 years has been and is to be a leader in healthcare delighting customers by exceeding their definition of quality.

Contact us today. We would love to hear from you to see if our needs match your career goals.

EOE

www.homecarephhc.com

Job Type: Full-time

Pay: $1,000.00 - $1,080.00 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $1,000 - $1,080