Assistant Executive Housekeeper - Embassy Suites Virginia Beach Oceanfront

Overview

Coordinates the daily operations of housekeeping and laundry services to ensure that the services exceed the expectations of the resort owners/guests. Ensures compliance with all policies, procedures and regulations. This manager monitors both the productivity and qualitative work product for the Room Attendant teams, Housemen and Public Area Attendants. Walking the property completely a minimum of three times daily (AM Noon and PM), the Assistant Housekeeping Manager ensures all work and cleaning projects and priorities are completed to existing standards in a timely manner.

Responsibilities

1. Effectively partner with the Director of Housekeeping to manage the housekeeping operations and staff in a manner that accomplishes three key objectives: 1) maximize guest satisfaction via quality service delivery, 2) minimize loss and maximize inventory by protecting and appropriately utilizing all departmental assets and expenditures, and 3) minimize risk by promoting a safe work environment for internal and external guests• Develop, train, and lead: direct reports should display a “meets expectations” level of operational competency and a solid understanding of general hotel operations and how to deliver on guest/owner/shareholder expectations.• Ensure delivery of annual goals from Corporate, Managerial and property goals to the Team in a delivery style that is consistent to the Business Plan.• Manage the Department’s Budget through par levels, scheduling, ordering, scheduling and staff development, ensuring compliance with all policies, procedures and regulations.• Develop Housekeeping Supervisors and establish measurable goals and expectations including professional behavior.• Responsible for room assignment as well as daily tasks to be performed by supervisors, room attendants, lobby attendants, housemen and pool attendants. 2. Manage the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency. Display leadership qualities in regards to thinking clearly, quickly and making decisions. Ability to motivate staff and maintain a cohesive team3. Manage and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, as well as health/sanitation standards and regulations to achieve a high level of cleanliness. Monitor and ensure that the Housekeeping staff performs their job functions to the hotel’s expected level of service. Assist the Housekeeping staff whenever necessary in performing all job functions4. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation. Evaluate staffing requirements and prepare work schedules weekly adhering to budget goals. Ensure payroll is documented and submitted accurately and promptly. Ensure payroll forecasts are submitted accurately and promptly5. Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses. Ensure all supplies are ordered with accurate usage factors and are received in a timely manner6. Respond to guest requests, concerns and problems to ensure guest satisfaction. Ensure departmental compliance with guest requests and follow up to ensure satisfaction7. Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments

Qualifications

TypeQualificationSkillExcellent English verbal and written communication skills.

• Prior experience as a Housekeeping Supervisor is preferred.
• Exposure to scheduling, PO processing, time card calculations and expense control systems preferred
• Associates degree in related area or equivalent of 3 years of experience in the housekeeping field.
• Demonstrated computer skills.
• Ability to interact with hotel/resort guests and staff in a courteous and professional manner.
• Ability to multi-task within specific time constraints.
• Good attitude and work ethic practices.
• Demonstrated ability and willingness to give direction.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.
• Able to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Able to work a flexible schedule including weekends and holidays.
• Willingness to receive development and supervisory training

EducationHigh school education or equivalent experienceExperienceExperience required by position is from one to two years of employment in a related position with this company or other organization(s). Management experience preferredSkillPosses a good command of the English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone. Previous experience in hotel management. Must have a professional image and personality exuding confidence and leadership skills. Must be able to take initiative and work productively within any given period of time, unsupervised. Ability to maintain confidentiality and security of all guest and general hotel information. Ability to work flexible hours, including weekends and evenings if necessary. Should be creative, innovative and strive for continuous improvement. Should display leadership qualities in regards to thinking clearly, quickly and making decisions