What are the responsibilities and job description for the Pool Concierge - Marriott Virginia Beach Oceanfront position at Professional Hospitality Resources, Inc. and Ocean...?
Overview:
The Pool Concierge is responsible for maintaining the resort's pool area ensuring a fully functional, clean & guest safe & friendly environment at all times. Removes used towels & replenishes with fresh. Keeps the pool area litter free & arranges all furniture as instructed when it is out of place. Pool concierge also hands out amenities, makes reservations for the chaise lounges, handles guests dinner reservations and assists with the general upkeep of the pool area.
Responsibilities:
Level One
- Ensure all patrons have correct identification
- Ensure no glass or food is taken into the pool area
- Greet and seat guests and issue menus in a friendly courteous manner
- Ensure each guest has on proper attire as defined in the standards.
- Answer all questions and explain policies
- Be familiar with the building facilities and their location and hours to provide excellent guest service
- Continually communicate with servers, pool attendants, managers and hotel employees in all items related to the pool
- Assist in maintaining all safety and security policies and procedures.
- Ensure department is operating in compliance with all Fire & Safety regulations.
- Ensure the department operates within the current ABC Laws (Skybar)
Type
Qualification
Experience
Must be at least 17 years old.
Education
High School Diploma or equivalent
Experience
Previous customer service skills preferred
Skill
Must speak fluent English.
Skill
Strong communication skills to interact with people
Skill
MUST BE HOSPITABLE
Skill
Must possess good listening and problem solving skills
Skill
Must be able to prioritize and multitask in a fast paced environment
Skill
Must be able to complete all position specific tests according to department standards
Skill
Must be able to remain calm and professional in a stressful situation.
