What are the responsibilities and job description for the Customer Service Representative/Insurance position at Professional Insurance Plans?
Job Summary
We are seeking an experienced, dedicated and enthusiastic Customer Service Representative to join our insurance agency team. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, issuing certificates of insurance, policy changes, and resolving issues efficiently. This role requires strong communication skills and the ability to analyze customer needs while maintaining a positive attitude.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services.
- Handle outbound calling to follow up on customer concerns or feedback.
- Analyze customer issues and provide effective solutions in a timely manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to enhance client services and improve processes.
- Uphold high standards of phone etiquette and professionalism during all interactions.
- Assist in training new staff on customer service protocols as needed.
Skills
- Bilingual or multilingual proficiency is desirable, particularly in English.
- Strong phone etiquette skills with the ability to communicate clearly and effectively.
- Proficient in using computer systems for data entry and customer management.
- Experience in a call center environment is a plus.
- Ability to analyze customer needs and provide tailored solutions.
- Excellent typing skills for efficient documentation of interactions.
- A strong commitment to delivering outstanding client services.
Join us in creating a positive experience for our customers while developing your career in customer service! Contact us at greg@professionalplans.com
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 36 per week
Benefits:
- Dental insurance
- Health insurance
Ability to Commute:
- Lexington, KY 40509 (Required)
Ability to Relocate:
- Lexington, KY 40509: Relocate before starting work (Required)
Work Location: In person
Salary : $20