What are the responsibilities and job description for the Level 1 Help Desk Technician position at Professional IT Solutions?
Are you passionate about technology and eager to kickstart your career in IT support? Join Professional IT Solutions, a leading Managed Service Provider (MSP) specializing in IT services, cybersecurity, and compliance for small to medium-sized businesses.
Position Overview
As a Level 1 Help Desk Technician, you’ll be the first point of contact for our clients, providing exceptional technical support and troubleshooting assistance. Based in our office, you’ll work in a collaborative and supportive environment where you can grow your skills and make a meaningful impact.
Key Responsibilities
- Answering incoming calls from our clients needing support
- Provide first-level technical support via phone, email, and remote tools.
- Troubleshoot hardware, software, and network issues.
- Document support requests, solutions, and escalate issues when necessary.
- Assist with workstation setups, user account management, and basic maintenance tasks.
- Maintain a high level of customer service and professionalism in all interactions.
Qualifications
- A minimum of 1 year of experience in IT support or a related technical role is required.
- Basic understanding of computer systems, networks, and software applications.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Eagerness to learn and adapt to new technologies.
- Previous IT experience or relevant coursework is a plus but not required.
What We Offer
- Competitive compensation.
- Opportunities for professional growth and certifications.
- A supportive team environment with mentorship opportunities.
- Exposure to cutting-edge IT solutions and technologies.
How to Apply
If you’re ready to grow with us and make an impact, send your resume and a brief cover letter to careers@proitzone.com with the subject line: Level 1 Help Desk Technician Application.
We look forward to welcoming a new team member to Professional IT Solutions!
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: In person
Salary : $19 - $22