What are the responsibilities and job description for the Level II Help Desk Technician position at Professional IT Solutions?
Job description
Are you passionate about technology and providing excellent customer support? Are you a dedicated and highly skilled MSP Level II Technician with 3 to 5 years of experience in providing IT support, network management, and systems administration for a wide range of clients?
Skills & Expertise:
- Technical Support: Proficient in providing Level 2-3 support for hardware, software, and network issues.
- Systems Administration: Expertise in Windows Server, Active Directory, Microsoft 365, and cloud environments.
- Network Management: Experience with configuring and troubleshooting routers, switches, firewalls, and VPNs.
- Monitoring & Maintenance: Skilled in using remote monitoring and management (RMM) tools for proactive issue detection and resolution.
- Backup & Disaster Recovery: Knowledgeable in implementing and managing backup solutions to ensure business continuity.
- Cybersecurity: Understanding of security best practices, including endpoint protection, firewall management, and antivirus solutions.
- Scripting & Automation: Familiar with scripting languages like PowerShell to automate tasks and improve efficiency.
- Customer Service: Strong communication and interpersonal skills, ensuring timely and professional support to clients.
Are you looking to join an organization that values innovation, growth, and customer satisfaction? If you are an experienced MSP engineer who can deliver reliable IT services and support, let's connect!
Job Type: Full-time
Pay: $51,000.00 - $65,000.00 per year
Benefits:
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $51,000 - $65,000