What are the responsibilities and job description for the Member Advocate (Mon-Fri 10am-630pm, Mon,Thur,Fri 8-8pm In Office, Non-remote) position at Professional Management Enterprises?
Description
Summary: The Call Center Representative is the frontline representative and image of WellTrans NEMT. The Call Center Representative will handle a variety of tasks but will consist primarily of handling inbound and outbound calls from Members, Providers and Facilities. The Call Center Representatives will provide courteous and professional service to managed care entity partners and the members we serve; strives to ensure that all interaction with members results in a positive image of the company. Helps deal with and resolve any complaints and answer any questions.
• Provides timely resolution of member complaints, concerns, and inquiries.
• Follow communication “scripts” when handling different topics.
• Builds effective relationships and trust with members by listening to their needs and going the extra mile.
• Identify members’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Meet personal and company qualitative and quantitative targets
• Responds professionally to all provider and member requests.
• Performs other related duties as assigned by management
Requirements
• 1-2 years call center experience or equivalent
• Ability to pass a criminal background check and drug screen.
• Ability to effectively take direction
• Knowledge of industry is recommended but not required
• Bilingual (English/Spanish) is preferred
• Excellent customer service skills
• Excellent verbal and written communication skills
• Proficient on Microsoft Office
• Ability to understand and follow written and verbal instructions
• Professional appearance and demeanor
• Ability to effectively communicate with people at all levels and from various backgrounds
• Versatility, flexibility, and a willingness to work enthusiastically within a constantly changing environment
Salary : $15 - $16
