What are the responsibilities and job description for the Customer Service Coordinator position at Professional Marine?
- Customer Service Coordinator – Full-Service Marine Center
- Company: Professional Marine
- Join The Best Marine Team in Coeur d Alene & Hayden Idaho
- Professional Marine: Is Redefining Marine Standards by providing top-tier
quality service, exceptional customer experiences and efficient turnaround times.
We are a full-service marine center that prioritizes quality over quantity. No big
dealership feels here. Our customers trust us to deliver expert craftsmanship and
outstanding service every time. We are hiring professionals to uphold these high
standards.
- As the Customer Service Coordinator, you’ll play a key role in ensuring smooth daily
operations, providing outstanding customer service to every customer, every time.
Why Join Our Team?
- Work with us as we build the best full service marine center in the area.
- Be part of a family-oriented, locally owned business focused on service, quality & the customer experience.
- Build your career in a team driven environment.
- Competitive pay & room for growth.
- Work in an exciting marine industry with a company that prioritizes service over sales.
- Make a real impact by being a part of refining operations, elevating customer experiences and turning your ideas into impactful contributions.
What We’re Looking For:
- We hire talented, experienced, knowledgeable and passionate team members who take pride in their work. If you’re a team player and want to help us build something great for the long haul, we are excited to hear from you!
Key Responsibilities:
- First point of contact with customers via telephone, email or in person.
- Answer incoming calls and manage service inquiries promptly and professionally.
- Manage all customer service requests by inputting all relevant information into our point-of-sale system.
- Manage email communications and schedule service appointments, boat pick up, deliveries and drop offs.
- Work with the service manager daily to review all outstanding work requests and provide updates to customers as needed.
- Proficiency in workflows: customer setup, maintain customer relationships by assigning recurring services.
- Demonstrate excellent telephone and verbal communication skills
- Schedule and manage daily client appointments, including both new and existing accounts
Qualifications:
- Prior experience in high demand customer service environments.
- Ability and desire to handle both inbound and outbound phone calls.
- Proficiency in scheduling using software tools, including DocuSign and ERP systems a plus.
- Previous experience in service coordination, sales role or related field preferred but not required.
- Strong organizational and communication skills.
- Proven ability to prioritize tasks and manage time effectively.
- Commitment to delivering outstanding customer service.
- Strong customer management skills.
- The ability to instantly build rapport with clients.
- A professional approach must speak clearly and have a pleasant telephone manner.
Our Brand Statement: Redefining Marine Standards
Our Services:
- Boat Repairs
- Jet Ski Repairs
- Mobile Marine Mechanic
- Boat Pickup & Delivery
- Indoor Boat Storage
- Boat Detailing
- Boat Shrink Wrap
- Boat Upholstery
Job Type: Full-time
Pay: From $25.00 per hour
Expected hours: 35 – 45 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Experience:
- Customer service: 5 years (Required)
Ability to Commute:
- Hayden, ID 83835 (Required)
Ability to Relocate:
- Hayden, ID 83835: Relocate before starting work (Preferred)
Work Location: In person
Salary : $25
