What are the responsibilities and job description for the Plumbing Scheduler position at Professional Mechanical Services?
About Us:
At Professional Mechanical Services, we take pride in delivering Five-Star Service as a trusted One-Stop-Shop for all home service needs, including plumbing, heating, cooling, electrical, drain cleaning, and attic insulation. Based in Big Lake, MN, we serve customers across the Twin Cities and St. Cloud area with a commitment to excellence and customer satisfaction.
We are looking for a Plumbing Scheduler to join our team and ensure the seamless scheduling and coordination of plumbing jobs to support our technicians and deliver exceptional service to our customers.
Key Responsibilities:
Scheduling and Coordination:
- Schedule plumbing jobs efficiently, matching technician availability and skill sets to job requirements.
- Plan and communicate daily schedules to technicians to ensure timely and efficient service delivery.
- Adjust schedules as needed to accommodate emergency calls, cancellations, or changes in job priorities.
- Customer Communication:
- Answer incoming calls, emails, and online requests to schedule plumbing appointments.
- Provide customers with accurate service windows and regular updates on their scheduled jobs.
- Address customer concerns professionally and promptly, ensuring high satisfaction.
- Team Collaboration:
- Act as the primary point of contact between customers, technicians, and the operations team during the workday.
- Communicate job details clearly to technicians and ensure they have the resources needed to complete each job.
- Work closely with other departments, including dispatch and management, to streamline workflow.
- Administrative Support:
- Use our scheduling software to input, update, and maintain accurate records of scheduled jobs and technician assignments.
- Track job progress and ensure completion updates are communicated to the team and customers.
- Generate reports on job status, technician productivity, and scheduling efficiency.
- Efficiency and Optimization:
- Optimize technician routes to minimize travel time and maximize productivity.
- Coordinate parts and materials needed for scheduled jobs, ensuring timely availability.
- Monitor and proactively resolve any scheduling conflicts or delays.
Qualifications:
- Experience:
- 2 years of experience in a scheduling, dispatching, or coordination role, ideally in the plumbing or home services industry.
- Experience with Service Titan platform is very helpful.
- Skills:
- Excellent organizational and time-management abilities.
- Strong verbal and written communication skills with a customer-focused mindset.
- Proficiency in scheduling software and tools, as well as Microsoft Office Suite.
- Adaptability to a fast-paced environment and ability to manage last-minute changes.
- Attributes:
- Attention to detail and problem-solving skills.
- Positive attitude with a commitment to teamwork and customer satisfaction.
- Ability to handle multiple priorities while maintaining professionalism.
Why Join Us?
- Competitive Pay: Based on experience.
- Comprehensive Benefits: Health, dental, and vision insurance.
- Work-Life Balance: Paid time off and holidays.
- Growth Opportunities: Ongoing training and career development within a growing company.
- Supportive Environment: Work with a team committed to excellence and American pride in every service we provide.
Job Type: Full-time
Pay: $40,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $40,000 - $100,000
