What are the responsibilities and job description for the Catering Coordinator Customer Service-871H position at Professional Placement Services?
Key points about a Catering Coordinator : Duties : Overseeing food preparation, coordinating with chefs, managing staff, handling client requests, and ensuring timely delivery and set-up of food at events.Collaboration : Works closely with event planners, chefs, and other catering staff to execute events flawlessly.Client Focus : Communicates with clients to understand their needs and ensure satisfaction with the catering service.CUSTOMER JOB DESCRIPTIONWe are looking for a customer-oriented service representative to take orders / provide information on our products and services.Must be able to resolve any emerging problems that our clients might face with accuracy and efficiency.RESPONSIBILITIES : Effectively manage heavy call volumePersonally respond to email inquiresProcess and apply paymentsListen to identify customers’ needs and to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information throughout Food for Thought to ensure a successful customer experienceMeet personal / team sales targetsHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, follow communication procedures, guidelines and policiesTake the extra mile to engage customersKnowledge and experience in restaurant / food service helpful but not required
