Customer Service and Data Entry - Keyer

Job Title: Part Time Data Entry/Customer Service - Keyer

Supervisor: PROCOM Manager
Company: PRCA

Department: PRCOM
FLSA Status: Non-Exempt

Date: 01/27/2025

Salary Range: $17.78 to 19.00

NOT A REMOTE OR HYBRID POSITION

JOB SUMMARY
Professionally represents the company by answering incoming phone calls to assist rodeo contestants with entry and callback information. Accurately collects information and enters data into a central database. Sets up multiple rodeos daily and processes rodeos after entries close

ESSENTIAL DUTIES

• Insert contestant and rodeo data by inputting text based and numerical information from source within time limits
• Compile, verify accuracy and sort information to ensure accurate data entry.
• Review data for deficiencies or errors, and make corrections as needed.
• Research and obtain further information for incomplete entry or documents.
• Receive incoming calls in a professional and customer focused manner.
• Handle contestant entries, questions, and concerns with speed and professionalism.
• Understands the Professional Rodeo Rule Book and clearly communicates rulings and policies to contestants.
• Accurately input contestant entries, stock draws, trades, re-entries, and replacements for all rodeos.
• Accurately processes rodeos after entries close.
• Develops and maintains strong internal/ external working relationships and communication.
• Performs other job related duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES

• High school diploma or equivalent
• 1-year professional customer service and date entry experience required.
• PROCOM operator experience preferred.
• Knowledge of rodeo circuit preferred.
• Excellent organizational and time management skills.
• Accuracy and attention to detail.
• Comfortable multi-tasking and prioritizing tasks with minimal guidance
• Customer service attitude and ability to build rapport with diverse population.
• Excellent communication and effective listening skills.
• Working knowledge of Microsoft Office (Excel, Outlook, Word).
• Experience using AS400 system for rodeo entries preferred.
• Competent in basic math; add, subtract, multiply, and divide.
• Ability to read and comprehend instructions.
• Ability to work occasional weekends.

WORK ENVIRONMENT
Works in office or cubicle environment.

PHYSICAL DEMANDS
Employees in this position are regularly required to sit; talk or hear, in person and by telephone; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are occasionally required to walk and stand and lift and move records and documents weighing 40 pounds or less. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEOC STATEMENT:

PRCA is dedicated to the principles of equal employment opportunity. The company prohibits unlawful discrimination against applicants or employees on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, or any other applicable status protected by state or local law.

Job Type: Part-time

Pay: $17.78 - $19.00 per hour

Expected hours: No more than 29 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have at least 1 year of data entry experience?
• Do you understand that this position is onsite and not open to remote or hybrid?

Experience:

• Customer Service: 1 year (Required)

Ability to Relocate:

• Colorado Springs, CO 80919: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $19