What are the responsibilities and job description for the Customer Care Representative position at Professional Roofing Solutions & Construction LLC?
Overview
We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support to ensure a positive customer experience. The ideal candidate will possess strong communication skills, be bilingual in English and Spanish, and have a passion for helping others. This position requires a proactive approach to problem-solving and the ability to handle inquiries efficiently.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat, ensuring high-quality service.
- Provide information about products and services while addressing customer concerns effectively.
- Assist with data entry tasks related to customer accounts and transactions.
- Conduct outbound calling to follow up on customer inquiries or provide additional support.
- Maintain accurate records of customer interactions in our database.
- Collaborate with team members to improve overall client services and enhance customer satisfaction.
- Demonstrate excellent phone etiquette while communicating with clients.
- Identify opportunities for sales or upselling during customer interactions.
Requirements
- Proficiency in both English and Spanish; additional multilingual skills are a plus.
- Strong communication skills with the ability to convey information clearly and effectively.
- Previous experience in client services or customer support is preferred.
- Familiarity with data entry processes and attention to detail.
- Ability to handle high call volumes while maintaining professionalism.
- A positive attitude with a willingness to learn and adapt in a fast-paced environment.
- Experience in sales or outbound calling is advantageous but not mandatory.
Join us in delivering outstanding support to our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: $35,000.00 - $40,000.00 per year
Shift:
- Day shift
Work Location: In person
Salary : $35,000 - $40,000