What are the responsibilities and job description for the Customer Service Representative position at Professional's Choice?
At Professional’s Choice, our first priority is our customers. They are our reason for being in business and we must work every day to exceed their expectations. By understanding the customer’s needs and delivering quality results every time, Professional’s Choice employees keep customers satisfied every day. This position requires a self-starter that can work in a team environment with the ability to interact well, in a positive manner, with co-workers and management.
Responsibilities
- Customer Service, incoming and outgoing calls
- Handle customer inquiries
- Enter orders in the company system
- Spearhead Key Account management
- Troubleshoot with the client to help determine the best way to assist with questions
- Work with Account Representatives in assisting clients
Requirements
- Candidates must have at least 1 year experience in a Customer Service environment
- Strong written and verbal communication skills
- Ability to multi-task in a fast-paced environment
- Attention to detail
- Organizational skills
- Excel
- Bilingual in Spanish a plus
- MS Dynamics NAV software a plus
Compensation
- $19-$21/hour based on experience
- Benefits package
About Professional’s Choice
Professional's Choice, a leader in the manufacture and distribution of equine products, is relocating to Oklahoma City and is seeking full-time Customer Service Representatives. Come join us as we establish roots in OKC and be a part of a great team!
www.profchoice.com
Benefits offered:
- Paid time off
- Health insurance
- Dental insurance
- Other types of insurance
- Healthcare spending or reimbursement account (FSA)
- 401(k) and 401(k) matching
Communication method(s) used:
- Phone
- In person
Work environment:
- Office
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Oklahoma City, OK 73179 (Preferred)
Ability to Relocate:
- Oklahoma City, OK 73179: Relocate before starting work (Preferred)
Work Location: In person
Salary : $19 - $21