What are the responsibilities and job description for the Bilingual Quality Assurance Analyst position at Professional Staffing Services Group?
Bilingual Quality Assurance Analyst
22.00 per hr.
Mon.-Fri 8am-5pm
Bachelors degree required
Job Summary
We are seeking a highly motivated and detail-oriented Quality Assurance Analyst to join our team. This role requires a bilingual individual with strong analytical and communication skills to ensure the quality and efficiency of our customer service operations.
Responsibilities :
- Quality Assurance :
Conduct thorough reviews of recorded calls, chats, and case management practices.
Collect and analyze data from various sources, including call logs, case management systems, and customer surveys.
Work closely with offshore teams in the Dominican Republic to ensure consistent quality standards.
Bilingual (fluent in English and Spanish)
Experience with data analysis and visualization tools (e.g., Power BI, Tableau)
Additional Information :
If you are a highly motivated individual with a passion for quality and data analysis, we encourage you to apply.
Salary : $22
