Front Desk Receptionist/Call Center

Front Desk Receptionist/Call Center Representative - Join Our Patient Relations Team!

Professional VisionCare is thrilled to welcome a Full-Time Front Desk Receptionist/Call Center Representative to our Patient Relations Team at our Westerville location! We are a thriving optometry practice dedicated to improving lives through exceptional vision care, and we’re proud to offer PAID training to all new team members.

Key Responsibilities:

• Deliver exceptional customer service by providing the happiest, most helpful care to every patient.
• Manage patient check-ins and verify demographic information.
• Maintain and update patient charts and office records with accuracy.
• Verify vision benefits and insurance coverage, including pulling authorizations as needed.
• Handle patient payments with precision and record them accurately.
• Respond to patient inquiries with outstanding follow-through and care.
• Efficiently schedule and confirm appointments to optimize patient flow.
• Operate a multi-line inbound phone system (high call volume similar to a call center environment).
• Perform administrative tasks such as new patient tracking and follow-ups for special testing.

What We’re Looking For:

We’re seeking a dedicated, detail-oriented, and customer-focused individual who thrives in a fast-paced environment. The ideal candidate will:

• Possess strong organizational skills and a positive attitude.
• Demonstrate reliability, dependability, and an excellent attendance record.
• Exhibit exceptional communication skills (verbal, written, and electronic).
• Provide friendly, empathetic, and thoughtful customer service, even in challenging situations.
• Be eager to learn new skills, work independently, and adapt to new processes.
• Be available to work five full shifts per week, including Saturdays (with one weekday off each week).
• Thrive in a team-oriented environment and enjoy positivity and encouragement.

Work Schedule:

• Monday through Thursday: 7:45 AM–5:00 PM
• Friday/Saturday: 7:45 AM–1:30 PM
• Every Sunday and one weekday off per week.

Why Join Professional VisionCare?

• Paid Training: Start your career with confidence through comprehensive training.
• Competitive Pay & Bonuses: Enjoy monthly attendance bonus opportunities and fair, reliable pay.
• Comprehensive Benefits: Medical/dental insurance, paid time off, holiday pay, retirement options, and more.
• Employee Appreciation: Participate in our employee rewards program where you can earn points for gifts, experiences, extra vacation time, and even cash.
• Meaningful Work: Make a difference in patients' lives every day through the creating a unique and personable experience, and assisting in their visual health.
• Positive Work Culture: Be part of a team that values collaboration, positivity, and going above and beyond for patients and staff.

About Us:

Professional VisionCare isn’t your ordinary optometry practice. We’re committed to changing lives, one person at a time, by providing outstanding vision care and creating a warm, welcoming environment for both patients and team members. Don’t just take our word for it—check out our glowing reviews online and visit our websites at and to learn more!

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Monday to Friday

Application Question(s):

• Are you able to work on a computer and answer phone calls without difficulty for the duration of each shift?
• Please describe how often you have called off work in the past year, with a brief explanation.

Work Location: In person

Salary : $16