What are the responsibilities and job description for the Appointment Center Manager position at Professor Gatsby's Heating, Cooling and Plumbing?
Do you have excellent communication skills and are adaptable to various situations? Can you delegate effectively? If so, Professor Gatsby's Heating, Cooling and Plumbing is looking for someone like you! Our HVAC company needs a full-time Appointment Center Manager to join our dedicated West Berlin, NJ team!
Our team provides this management role with a competitive salary ranging from $75,000 - $85,000, along with fantastic benefits such as:
- Health insurance
- A 401(k) match
- 5 paid sick days after 90 days
- Paid holidays (every major one)
- Paid vacation
- Continual education opportunities
- A team atmosphere, company parties, and more
Ready to be part of something great? Apply now and be part of our heating and cooling company's story!
QUALIFICATIONS
- Problem-solving ability
- Emotional intelligence
- Time Management skills
- Leadership skills and/or training abilities
- Process improvement skills
- Proficiency with Microsoft Suite
The following qualifications are preferred:
- Experience using Service Titan
- Mentorship experience
- Conflict resolution skills
- Analytical abilities
A DAY IN THE LIFE OF AN APPOINTMENT CENTER MANAGER
As an Appointment Center Manager, your day starts by diving into the key performance indicators (KPIs) to assess how well appointments are being set. You analyze the data and make decisions about hiring to support growth. Using your management skills, you're coaching your team on call quality and efficiency, ensuring every conversation meets your high standards. You juggle managing schedules for both full-time and part-time employees, making sure you've got the right coverage to handle the inbound and outbound call volume. Your goal? Keep everything running smoothly while driving performance and team development for our HVAC company.
This management role typically works 8 am - 5 pm, Monday through Friday.
ABOUT US
We have been delivering first-rate HVAC services and products at affordable prices to Turnersville NJ and the surrounding cities including Southern Jersey, Washington Township, Sewell, Turnersville, Glassboro, Clayton, and Williamstown. Customer satisfaction is our first priority. We are the highest-rated company in the area because we take our time and do it right. Whether our residential customers need repairs to their existing heating and cooling systems or a completely new installation, we are here to serve their needs. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise.
Our highly trained technicians love what they do. We believe that if you don't love what you do, then you can't deliver the best service and value to your customer. Your heart must be in it. Our team focuses on continuing education so we can present our customers with the best options in the industry. We care about our team. We are growing fast and believe that if we invest in our team now, they will grow with us. We want to offer careers not just jobs.
ARE YOU READY TO JOIN US?
If you're ready to take on this exciting challenge with our heating and cooling company, don't hesitate to apply! The initial application process should take you less than 3 minutes to complete. Our HVAC company can't wait to hear from you about this Appointment Center Manager position!
Salary : $75,000 - $85,000
