What are the responsibilities and job description for the Appointment Center Manager position at Professor Gatsby's Heating, Cooling and Plumbing?
Job Summary:
We are seeking a highly skilled Appointment Center Manager to join our team at Professor Gatsby's Heating, Cooling and Plumbing. This full-time role requires excellent communication skills, adaptability, and effective delegation abilities.
The ideal candidate will possess strong problem-solving skills, emotional intelligence, time management skills, leadership skills, and process improvement skills. Proficiency in Microsoft Suite is also required.
About the Role:
As an Appointment Center Manager, your primary responsibilities will include:
- Analyzing key performance indicators (KPIs) to assess appointment settings and make informed decisions about hiring to support growth.
- Couching call quality and efficiency to ensure every conversation meets high standards.
- Juggling employee schedules for both full-time and part-time employees to manage inbound and outbound call volume effectively.
This management role typically operates from 8 am to 5 pm, Monday through Friday.
About Us:
Professor Gatsby's Heating, Cooling and Plumbing has been delivering first-rate HVAC services and products to Turnersville NJ and surrounding cities since [removed dates]. We prioritize customer satisfaction, offering affordable prices and taking the time to do it right. Our highly trained technicians love what they do and focus on continuing education to provide customers with the best options in the industry.
Our Team:
We care about our team and invest in their growth. We want to offer careers, not just jobs. If you're ready to take on this exciting challenge, don't hesitate to apply.
Please submit your application if you have the following qualifications:
- Problem-solving ability.
- Emotional intelligence.
- Time Management skills.
- Leadership skills and/or training abilities.
- Process improvement skills.
- Proficiency with Microsoft Suite.
Preferred qualifications include experience using Service Titan, mentorship experience, conflict resolution skills, and analytical abilities.
