What are the responsibilities and job description for the Customer Experience Lead position at Professor Gatsby's Heating, Cooling and Plumbing?
Overview:
Professor Gatsby's Heating, Cooling and Plumbing is committed to delivering high-quality services to our customers. We take pride in our work, focusing on accuracy, integrity, and expertise.
Key Responsibilities:
As a Contact Center Manager, you will lead a team of customer service representatives, overseeing daily operations and ensuring that all calls are handled efficiently and effectively. You will guide your team to provide exceptional customer service, while also achieving business objectives.
Requirements:
To be successful in this role, you must have strong leadership and communication skills. Experience in a similar capacity, with a proven track record of success, is essential. You should also be proficient in Microsoft Suite and have analytical abilities.
Why Choose Us?
We offer a competitive salary, as well as a comprehensive benefits package, including health insurance, a 401(k) match, paid holidays, paid vacation, and continual education opportunities. Our goal is to create a positive work environment that values and supports our employees.
Professor Gatsby's Heating, Cooling and Plumbing is committed to delivering high-quality services to our customers. We take pride in our work, focusing on accuracy, integrity, and expertise.
Key Responsibilities:
As a Contact Center Manager, you will lead a team of customer service representatives, overseeing daily operations and ensuring that all calls are handled efficiently and effectively. You will guide your team to provide exceptional customer service, while also achieving business objectives.
Requirements:
To be successful in this role, you must have strong leadership and communication skills. Experience in a similar capacity, with a proven track record of success, is essential. You should also be proficient in Microsoft Suite and have analytical abilities.
Why Choose Us?
We offer a competitive salary, as well as a comprehensive benefits package, including health insurance, a 401(k) match, paid holidays, paid vacation, and continual education opportunities. Our goal is to create a positive work environment that values and supports our employees.
