What are the responsibilities and job description for the Customer Experience Manager position at Professor Gatsby's Heating, Cooling and Plumbing?
Job Summary
Professor Gatsby's Heating, Cooling and Plumbing is seeking a highly skilled Contact Center Manager to lead our customer experience team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.
About Us
We are a rapidly growing HVAC company that prides ourselves on delivering exceptional service and value to our customers. Our team of highly trained technicians is dedicated to providing top-notch solutions that meet the unique needs of each client. We believe in investing in our team members and fostering a culture of continuous learning and growth.
Key Responsibilities
* Develop and implement customer-centric strategies to improve customer satisfaction and loyalty
* Lead a team of customer experience professionals to ensure seamless communication with customers
* Analyze customer feedback and data to identify trends and areas for improvement
* Collaborate with cross-functional teams to develop and implement process improvements
* Provide coaching and development opportunities to team members to enhance their skills and knowledge
Requirements
* Bachelor's degree in Business Administration or related field
* 5 years of experience in customer-facing roles, with a focus on call center management
* Proven track record of driving customer satisfaction and loyalty through innovative strategies and processes
* Excellent leadership and interpersonal skills, with the ability to motivate and inspire a high-performing team
* Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
Preferred Qualifications
* Experience with Service Titan software
* Mentorship experience
* Conflict resolution skills
* Analytical abilities
What We Offer
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Professor Gatsby's Heating, Cooling and Plumbing is seeking a highly skilled Contact Center Manager to lead our customer experience team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer satisfaction and loyalty.
About Us
We are a rapidly growing HVAC company that prides ourselves on delivering exceptional service and value to our customers. Our team of highly trained technicians is dedicated to providing top-notch solutions that meet the unique needs of each client. We believe in investing in our team members and fostering a culture of continuous learning and growth.
Key Responsibilities
* Develop and implement customer-centric strategies to improve customer satisfaction and loyalty
* Lead a team of customer experience professionals to ensure seamless communication with customers
* Analyze customer feedback and data to identify trends and areas for improvement
* Collaborate with cross-functional teams to develop and implement process improvements
* Provide coaching and development opportunities to team members to enhance their skills and knowledge
Requirements
* Bachelor's degree in Business Administration or related field
* 5 years of experience in customer-facing roles, with a focus on call center management
* Proven track record of driving customer satisfaction and loyalty through innovative strategies and processes
* Excellent leadership and interpersonal skills, with the ability to motivate and inspire a high-performing team
* Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
Preferred Qualifications
* Experience with Service Titan software
* Mentorship experience
* Conflict resolution skills
* Analytical abilities
What We Offer
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
