What are the responsibilities and job description for the Quality Assurance Coordinator-Team Lead position at Proficient Auto Logistics?
About Proficient Auto Logistics
Proficient Auto Logistics (PAL) is a leading specialized freight company focused on providing auto transportation and logistics services. Formed via IPO in May 2024, PAL combined five industry-leading operating companies and has since acquired a sixth. As a combined entity, we operate one of the largest auto transportation fleets in North America with over 1200 trucks, 50 terminal locations and 700 employees, a majority of whom are drivers.
We offer a broad range of auto transportation and logistics services, primarily focused on transporting finished vehicles from automotive production facilities, marine ports of entry, or regional rail yards to auto dealerships around the country. We have developed a differentiated business model due to our scale, breadth of geographic coverage, and embedded customer relationships with leading auto original equipment manufacturing companies (OEMs).
Job Summary
Responsible for implementing, monitoring, and overseeing quality assurance initiatives to drive improvements and efficiencies impacting certificate of insurance verifications, cargo damage recoveries, rate agreement confirmations, regulatory requirements, and customer standards for sub-haulers.
Essential Duties And Responsibilities
Oversee day-to-day operations of Quality Assurance team members to ensure contractual and customer obligations are successfully met
Assist with evaluating and implementing process improvement solutions to improve workflow efficiencies, ensure third-party carrier compliance, and reduce cargo claims damages
Coordinate with Brokerage, Dispatch, and third-party carriers to verify or amend system rates, invoice amounts, and/or rate agreements
Collaborate with department and organizational leadership to develop and implement quality assurance and control standards
Collaborate with management and team members to define, analyze, measure, monitor, and report key performance measures
Collaborate with Claims Management team members to review and assess third-party carrier performance
Review and standardize quality control documentation and reports for effectiveness, accuracy, and relevance
Develop and deliver carrier status reports to identify opportunities for improvement and support strategic decision-making
Conduct performance management reviews and build professional development goals with team members to identify opportunities for growth
Monitor and manage quality-related events using VLMS/Magnus software to increase enterprise awareness of sub-hauler behaviors and compliance practices
Oversee cargo claims recovery process and personnel to ensure timely reimbursement of cargo damages from sub-haulers
Engage with third-party carriers to establish quality expectations and address non-compliance with customer and regulatory requirements
Review and approve third-party carrier deactivation and/or breach of contract status
Other duties as assigned
Requirements
High school education or GED required. Bachelor’s Degree in business, accounting, or quality assurance field preferred.
Skills And Abilities
Exceptional written and oral communication skills
Exceptional time management and organizational skills
Exceptional analytical and critical thinking skills
Knowledge of DOT/FMCSA regulations
Knowledge of quality tools, methods, and systems
Experience with Lean Six Sigma principles
Ability to drive change and improve processes
Ability to build and nurture relationships
Ability to work in a fast-paced environment and make time-sensitive deadlines
Ability to prioritize and manage multiple tasks
Willingness to travel up to 30%
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Proficient Auto Logistics (PAL) is a leading specialized freight company focused on providing auto transportation and logistics services. Formed via IPO in May 2024, PAL combined five industry-leading operating companies and has since acquired a sixth. As a combined entity, we operate one of the largest auto transportation fleets in North America with over 1200 trucks, 50 terminal locations and 700 employees, a majority of whom are drivers.
We offer a broad range of auto transportation and logistics services, primarily focused on transporting finished vehicles from automotive production facilities, marine ports of entry, or regional rail yards to auto dealerships around the country. We have developed a differentiated business model due to our scale, breadth of geographic coverage, and embedded customer relationships with leading auto original equipment manufacturing companies (OEMs).
Job Summary
Responsible for implementing, monitoring, and overseeing quality assurance initiatives to drive improvements and efficiencies impacting certificate of insurance verifications, cargo damage recoveries, rate agreement confirmations, regulatory requirements, and customer standards for sub-haulers.
Essential Duties And Responsibilities
Oversee day-to-day operations of Quality Assurance team members to ensure contractual and customer obligations are successfully met
Assist with evaluating and implementing process improvement solutions to improve workflow efficiencies, ensure third-party carrier compliance, and reduce cargo claims damages
Coordinate with Brokerage, Dispatch, and third-party carriers to verify or amend system rates, invoice amounts, and/or rate agreements
Collaborate with department and organizational leadership to develop and implement quality assurance and control standards
Collaborate with management and team members to define, analyze, measure, monitor, and report key performance measures
Collaborate with Claims Management team members to review and assess third-party carrier performance
Review and standardize quality control documentation and reports for effectiveness, accuracy, and relevance
Develop and deliver carrier status reports to identify opportunities for improvement and support strategic decision-making
Conduct performance management reviews and build professional development goals with team members to identify opportunities for growth
Monitor and manage quality-related events using VLMS/Magnus software to increase enterprise awareness of sub-hauler behaviors and compliance practices
Oversee cargo claims recovery process and personnel to ensure timely reimbursement of cargo damages from sub-haulers
Engage with third-party carriers to establish quality expectations and address non-compliance with customer and regulatory requirements
Review and approve third-party carrier deactivation and/or breach of contract status
Other duties as assigned
Requirements
High school education or GED required. Bachelor’s Degree in business, accounting, or quality assurance field preferred.
Skills And Abilities
Exceptional written and oral communication skills
Exceptional time management and organizational skills
Exceptional analytical and critical thinking skills
Knowledge of DOT/FMCSA regulations
Knowledge of quality tools, methods, and systems
Experience with Lean Six Sigma principles
Ability to drive change and improve processes
Ability to build and nurture relationships
Ability to work in a fast-paced environment and make time-sensitive deadlines
Ability to prioritize and manage multiple tasks
Willingness to travel up to 30%
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Salary : $60,000 - $68,000
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