What are the responsibilities and job description for the Benefit Support Representative position at Proficient Benefit Solutions?
About us
Proficient Benefit Solutions is a small business in San Antonio, TX. We are professional, agile, collaborative and our goal is to become the most respected TPA in the world by serving others in ways unimagined.
We are a Third-Party Administrator providing administrative services for clients based throughout the state of Texas. This position performs a variety of plan level support including plan set-up, plan document preparation, enrollment tasks, COBRA processing/administration and other general plan and claim processing services.
Our work environment includes:
- Medical/Dental/Vision/FSA/HSA Benefits
- SIMPLE IRA Retirement Plan with 3% Company Match
- Employer Paid Life Insurance
- Paid Vacation
- Paid Company Holidays
- Employee Assistance Program
- Modern office setting
- Casual work attire
- Relaxed atmosphere
- Safe work environment
- On-the-job training
- Company perks
The Benefit Support Representative position is accountable for a variety of plan level and claim processing related tasks. These tasks can range from routine clerical and data entry tasks to higher level processing and analysis. Additionally, this position is responsible for the setup of all client plans which includes the creation of plan documents and the enrollment of all plan participants. Finally, this position is also responsible for fielding approximately 20-25 incoming telephone inquiries per day. Typical calls from plan participants include requests for status of claim payments, account balances, password resets or debit card related inquires.
The candidate must be bilingual in English/Spanish. The ideal candidate will be able to work independently with little or no supervision and must be exceedingly well organized, flexible and enjoy the challenge of working in a small office of diverse people and functions. The ability to work in a fast-paced environment, sometimes under pressure, while remaining resourceful with a high level of professionalism and confidentiality is crucial to this role.
Job Types: Full-time, Part-time
Pay: $15.50 - $16.50 per hour
Expected hours: 25 – 39 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Education:
- High school or equivalent (Required)
Language:
- Spanish (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- San Antonio, TX 78240 (Required)
Work Location: In person
Salary : $16 - $17