What are the responsibilities and job description for the Dispatcher position at Profleet Carriers, Inc.?
Responsibilities:
- Managing truck drivers’ schedules and routes
- Scheduling freight to be picked up and delivered
- Providing shipping details to customers
- Documenting all calls, deliveries, routes and times for pickups and deliveries
- Completing paperwork related to shipments
- Handling customer complaints and inquiries
- Negotiating rates and delivery time lines
- Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner
- Provide accurate information about products, services, and pricing to customers
- Assist customers with placing orders, tracking shipments, and resolving any issues or concerns
- Collaborate with internal teams to ensure timely delivery of products and services
- Maintain customer records and update information as needed
- Follow up with customers to ensure their needs are met and provide assistance as needed
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities and attention to detail
- Proficient in using computer systems and software applications such as Microsoft Office Suite
- Knowledge of logistics and transportation planning is a plus
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Strong organizational skills and ability to work independently or as part of a team
Job Type: Full-time
Schedule:
- 8 hour shift
Ability to Commute:
- Laredo, TX 78045 (Required)
Ability to Relocate:
- Laredo, TX 78045: Relocate before starting work (Required)
Work Location: In person