Pest Control Service Professional

Summary

A Proforce Service Professional is more than just a spray technician. They are a customer service representative above all and are responsible for providing elite customer service/communication to their customers as well as pest remediation and prevention solutions to residential and commercial properties. Duties include conducting inspections for insects and vermin, implementing effective treatment plans to remedy infestations and advising clients on how to reduce the risk of future infestations.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Route Efficiency Rate: Maintain efficient route completion individually.
• Completion Rate: Achieve and maintain a high service completion rate.
• Net Promoter Score (NPS): Consistently deliver high-quality customer experiences.
• Google Reviews (Service Center Rating): Generate positive customer feedback and Google Reviews.
• Safety Incident Rate / Near Miss Rate: Model safe practices and ensure compliance with safety policies. Operator company vehicle in a safe manner obeying all laws of the road.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Communication Skills – Expresses him/herself using clear effective and efficient language both verbally and in writing; adapts to the purpose of the communication with appropriate style, substance, detail, and confident. Can clearly and effectively communicate points and maintain high level of interest in written form. Demonstrates proficiency in conducting presentations. Shows enthusiasm.

Position Knowledge – Displays specialized and/or in in-depth skills, knowledge or judgement associated with their position. Confidently brings to bear domain knowledge and expertise. Makes every effort to employ best practices within a given domain or functional discipline. Continually seeks to improve the functions or effectiveness of the position. Consistently submits works that are free of errors or omissions. Regularly demonstrates a thorough approach to accuracy of deliverables. Rarely requires re-work to meet acceptable standards. Corrects imperfections in work without requiring prompting. Exhibits pride in quality and detail of work.

Professional Attitude – Presents self in a manner consistent with expectations of role. Maintains proper dress. Productivity / Uses time efficiently. Completes assignments according to deadlines or schedule. Consistently contributes to efficient business operations. Strives to deliver steady output and is a reliable producer. Demonstrates proper attitudes. Engages in proper communications

Training Compliance – Works towards company training and effectiveness. Meets training compliance objective for the year -100% of training courses completed, 90% completed within scheduled time frame

Punctuality/Attendance – Shows up to work and/or meetings on time, ready to take action on responsibilities. Consistently arrives at or before the expected time. Is adequately prepared to contribute upon arrival to work and meetings. Minimizes the occurrence of unscheduled absence or tardiness. Provides adequate notice of unscheduled absence or tardiness.

Attention to Detail – Consistently submits works that are free of errors or omission. Regularly demonstrates a thorough approach to accuracy of deliverables. Rarely requires re-work to meet acceptable standards. Corrects imperfections in work without requiring prompting. Exhibits pride in quality and detail of work.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate degree or equivalent from two-year college or technical school; or 6 months experience; or equivalent combination of education and experience.

Other Qualifications

• Previous experience in the Pest Control industry preferred
• Valid driver’s license with a clean driving record (must be 21 to operate company vehicles)
• Ability to obtain and maintain state-required pest control licenses
• Solid understanding of pest control methods, products, and compliance requirements if preferred but not required.

Language Skills

Fluency of the English language is required. Ability to read and interpret documents such as safety rules, operating

and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability

to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of FieldRoutes and Google Suite etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to walk, sit, reach, squat, kneel; use hands to finger, handle or feel; and talk or hear. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. Ability to lift up to 50 lbs.; push/pull up to 40 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Extreme weather conditions may be present.

Equal Employment Opportunity:

ProForce Pest Control is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We also accommodate disabilities and pregnancy-related needs as required by law.

Job Types: Full-time, Temporary

Pay: $19.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $19 - $22