What are the responsibilities and job description for the Pest Control Service Professional position at ProForce Pest Control?
Company Overview:
Proforce Pest Control is committed to delivering effective, high-quality pest management solutions tailored to protect homes and businesses. We pride ourselves on a culture of excellence, integrity, and exceptional service. Our teams are driven by purpose, and every team member plays a vital role in supporting our mission to provide safe and reliable pest control solutions to our clients.
Job Overview
A Proforce Service Professional is more than just a spray technician. They are a customer service representative above all and are responsible for providing elite customer service/communication to their customers as well as pest remediation and prevention solutions to residential and commercial properties. Duties include conducting inspections for insects and vermin, implementing effective treatment plans to remedy infestations and advising clients on how to reduce the risk of future infestations.
Responsibilities
Service Performance / Customer Experience
- Service Performance / Customer Experience
- Route Efficiency Rate: Maintain efficient route completion individually.
- Completion Rate: Achieve and maintain a high service completion rate.
- Net Promoter Score (NPS): Consistently deliver high-quality customer experiences.
- Google Reviews (Service Center Rating): Generate positive customer feedback and Google Reviews.
Safety
Incident Rate / Near Miss Rate:
- Model safe practices and ensure compliance with safety policies.
- Operator company vehicle in a safe manner obeying all laws of the road.
- Maintain efficient route completion individually.
Requirements:
- Experience: Previous experience in the pest control industry, ideally in residential services, is preferred but not required.
- Technical Knowledge: Solid understanding of pest control methods, products, and compliance requirements if preferred but not required.
- Customer Relations: Skilled in building rapport with clients and delivering excellent customer service.
- Licenses/Certifications: Ability to obtain and maintain any required state licenses or certifications.
- Background check, MVR and Drug Testing Required
- Sentricon Termite experience is a plus.
Equal Employment Opportunity:
ProForce Pest Control is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We also accommodate disabilities and pregnancy-related needs as required by law.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $19 - $22
