What are the responsibilities and job description for the Service Professional position at ProForce Pest Control?
Company Overview:
Proforce Pest Control is committed to delivering effective, high-quality pest management solutions tailored to protect homes and businesses. We pride ourselves on a culture of excellence, integrity, and exceptional service. Our teams are driven by purpose, and every team member plays a vital role in supporting our mission to provide safe and reliable pest control solutions to our clients.
Job Overview
A Proforce Service Professional is more than just a spray technician. They are a customer service representative above all and are responsible for providing elite customer service/communication to their customers as well as pest remediation and prevention solutions to residential and commercial properties. Duties include conducting inspections for insects and vermin, implementing effective treatment plans to remedy infestations and advising clients on how to reduce the risk of future infestations.
Responsibilities
Service Performance / Customer Experience
- Service Performance / Customer Experience
- Route Efficiency Rate: Maintain efficient route completion individually.
- Completion Rate: Achieve and maintain a high service completion rate.
- Net Promoter Score (NPS): Consistently deliver high-quality customer experiences.
- Google Reviews (Service Center Rating): Generate positive customer feedback and Google Reviews.
Safety
Incident Rate / Near Miss Rate:
- Model safe practices and ensure compliance with safety policies.
- Operator company vehicle in a safe manner obeying all laws of the road.
- Maintain efficient route completion individually.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Work Location: In person
Salary : $19 - $22
