What are the responsibilities and job description for the Service Professional position at ProForce Pest Control?
Job Description
Job Description
Description :
Why should you choose ProForce?
We are a leading pest control company dedicated to providing effective and reliable pest management solutions for residential and commercial customers. Our mission is to deliver innovative and reliable pest control solutions to our customers while upholding the highest standards of professionalism and integrity. As a rapidly growing organization, we are seeking a motivated and client-focused individual to join our team as an Appointment Center Representative.
Job Type : Full-time, Seasonal
Location : Onsite
Pay : $19.00 - $22.00 per hour
Work Schedule : Monday - Friday with some Saturdays. Hours vary depending on season
Summary
A Proforce Service Professional is more than just a spray technician. They are a customer service representative above all and are responsible for providing elite customer service / communication to their customers as well as pest remediation and prevention solutions to residential and commercial properties. Duties include conducting inspections for insects and vermin, implementing effective treatment plans to remedy infestations and advising clients on how to reduce the risk of future infestations.
Key Responsibilities : Service Performance / Customer Experience
Route Efficiency Rate : Maintain efficient route completion individually.
Completion Rate : Achieve and maintain a high service completion rate.
Net Promoter Score (NPS) : Consistently deliver high-quality customer experiences.
Google Reviews (Service Center Rating) : Generate positive customer feedback and Google Reviews.
Safety Incident Rate / Near Miss Rate : Model safe practices and ensure compliance with safety policies; Operate company vehicle in a safe manner obeying all laws of the road.
Equal Employment Opportunity :
ProForce Pest Control is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We also accommodate disabilities and pregnancy-related needs as required by law.
Requirements :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Requirements :
- Previous experience in the pest control industry, ideally in residential services, is preferred but not required.
- Solid understanding of pest control methods, products, and compliance requirements if preferred but not required.
- Skilled in building rapport with clients and delivering excellent customer service.
- Ability to obtain and maintain any required state licenses or certifications.
Salary : $19 - $22
