What are the responsibilities and job description for the Client Service Representative position at Proforma Edge?
Overview
Proforma is a top-5 nationally supplier of branded merchandise, including branded apparel, and commercially printed products to help companies grow. Collectively, our 600 offices generate over $600 million in revenue and we continue to grow.
Proforma Edge is an independent office of Proforma, located in the New York Metropolitan area.
Proforma Edge is seeking a dedicated and proactive Customer Service Representative to help with recent growth and expansion.
In this role, you will be responsible for entering orders of branded merchandise, apparel, printing, packaging, and other types of products clients order. Training of our proprietary software will be provided.
Required Core Competencies
- Strong customer service orientation
- Excellent problem-solving and analytical skills
- Strong organizational and time management skills
- Ability to function well in a high-paced and at times stressful environment.
What You Will Do
- Responsible for entering orders and handling the end-to-end process until the order reaches the customer.
- Communicate changes in order status and production schedules with manufacturing suppliers, sales representatives, and clients.
- Responsible for building sustainable relationships and trust with customer accounts through open and interactive communication.
- Responsible for working with suppliers and the internal team on order issue resolution when needed.
- Ensure production proof approvals are received and reviewed, and document proof and production status in internal systems.
- Ensure up-to-date records of customer interactions, transactions, comments, and complaints.
- Responsible for documenting all order-related activities in various systems and maintaining order status updates in company internal software.
- Ensure that communication procedures, guidelines, and policies are followed.
- Ad hoc tasks aligned with those mentioned above.
WHAT WE LOOK FOR
- Education: Bachelor's degree in Marketing, Communications, and Business Administration, or any related field.
- Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role.
- Language Proficiency: Strong verbal, written, and English communications skills.
- Working schedule: 9AM - 5 PM EST
- Technical Skills: Proficient in both Microsoft and Google applications. Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal.
Industry Specific Software/Knowledge:
- Direct experience in the promotional industry or comparable e-commerce experience is beneficial.
- Experience working with inbound and outbound calls, customer retention, and inside sales is preferred.
- Customer orientation and the ability to adapt to and respond to diverse types of characters.
- Familiarize yourself with CRM systems and practices.
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: $17.35 - $19.35 per hour
Benefits:
- Paid training
- Work from home
Schedule:
- 8 hour shift
Experience:
- Client services: 1 year (Required)
- Project management: 1 year (Required)
Work Location: Hybrid remote in Mount Kisco, NY 10549
Salary : $17 - $19