What are the responsibilities and job description for the Inside Sales Coordinator position at Proformance Roofing?
Proformance Builder Solutions is a leading B2B construction services provider, specializing in roofing, drywall, painting, siding, and house wrap for new residential construction. Founded in 2016, we have completed over 15,000 roofing installations and have recently expanded our service offerings to meet the growing demands of residential builders across the state. Our mission is to be the safest, quickest, and lowest-cost provider in the industry, delivering high-quality services to builders on time and on budget.Job SummaryThe Inside Sales Coordinator will be responsible for supporting the sales team by managing builder inquiries, coordinating scheduling with project coordinators, document management, proposals, price management, and ensuring a seamless sales process. This role requires a proactive approach to customer service, attention to detail, and the ability to multitask in a high-volume, fast-paced construction environment.Key ResponsibilitiesSales Support & Order Management
- Manage inbound and outbound sales calls, emails, and inquiries.
- Process quotes and proposals in a timely and accurate manner.
- Coordinate with business development managers and internal departments to ensure smooth order fulfillment.
- Maintain CRM and sales tracking systems with up-to-date customer and order information.Customer Relationship Management
- Develop and maintain relationships with new and existing clients.
- Follow up on proposals sent to help generate business.
- Address customer concerns, complaints, or issues and escalate when necessary.
- Provide product and service information to customers.
- Work closely with project coordinators, estimators, and field teams to align sales with project timelines.Sales Reporting & KPI Tracking
- Track and report sales performance metrics regularly.
- Assist in forecasting and analyzing sales trends to optimize strategy.
- Maintain organized sales records and provide regular updates to the Director of SalesQualifications & Skills
- Experience : 2 years in inside sales, sales coordination, or customer service, preferably in construction, trade services, or manufacturing.
- Technical Skills : Experience with CRM software, ERP systems, and Microsoft Office Suite.
- Communication Skills : Strong verbal and written communication skills.
- Problem-Solving : Ability to handle customer issues proactively and efficiently.
- Organizational Skills : Ability to multitask and prioritize in a fast-paced environment.
- Industry Knowledge : Familiarity with construction materials, trade services, and project timelines is a plus.Pay : $75,000 plus BonusWhy You'll Love Working with Us : At ProFormance Builder Solutions, we believe in rewarding our hardworking team with benefits that support your well-being and work-life balance!
- Comprehensive Health Coverage : We've got you covered with medical, dental, and vision insurance to keep you and your family healthy.
- Secure Your Future : Start planning for the long term! You'll be eligible for our 401(k) plan after just 3 months of employment.
- Time to Recharge : Enjoy 10 days off in your first year, plus 6 paid holidays and 3 floating holidays to use as you choose!
- Work Hard, Play Hard : Our culture is driven, dynamic, and supportive, so if you thrive in a fast-paced environment where hard work is recognized, you'll fit right in!We're more than just a workplace—we're a team that's committed to growth, collaboration, and making sure you feel valued every step of the way. Ready to join us? Let's build something great together!PI56851387f8d2-29400-37024926
Salary : $75,000
