What are the responsibilities and job description for the Client Success Manager position at ProgenyHealth LLC?
Job Description
Job Description
Description : The Client Success Manager is an important, individual contributor role responsible for managing day-to-day health plan client relations. Reporting to a Client Executive, this client-facing role ensures client expectations are met or exceeded for the core business scope.
This support position will be responsible for the tactical execution and success of their assigned health plan clients. The Client Success Manager supports the ongoing, operational management of a specific health plan client portfolio.
Responsibilities :
- Oversees all core client engagement activities including :
- Meeting schedule coordination
- Direct meeting facilitation
- Drafting notes and action items for ultimate distribution
- Triage, review and organize client specific change requests
- Serves as first point of client contact and maintains working relationships with client leads
- SME on operational aspects of the client (contract renewals, systems, market nuances, Performance Guarantees, reporting, etc)
- Maintains a strong understanding of services we deliver and our value proposition, communicating both clearly to our clients
- Supports development and drafting of client facing presentations (Operational QBRs and Annual Business reviews)
- Overall execution and quality oversite of all client-specific reporting
- Escalates issues within the client and / or ProgenyHealth organizations where appropriate
Requirements : Qualifications :
ProgenyHealth positively recruits people from diverse backgrounds, including individuals with disabilities - if you need an accommodation to interview, please contact us by email : careers@progenyhealth.com
ProgenyHealth is an Equal Opportunity Employer
