What are the responsibilities and job description for the Service Desk Team Lead position at Progilisys Solutions (now Talent Groups)?
Talent Groups in Phoenix, AZ is leading the search for a Service Desk Lead for a large company within the healthcare/pharmaceutical industry. The Service Desk Team Lead is responsible for leading the daily operations of the service desk, managing the service desk team, and helping to ensure that the service desk is consistently improving with industry best practices.
This is a 3-month contract to hire position that is working onsite in Tempe, AZ.
To be immediately and seriously considered for this exceptional career opportunity, you must have the following:
- 3 years of Service Desk experience
- Experience with a ticketing system and managing a ticket queue
- Experience with IT Documentation software
- Experience using system/network monitoring tools
- Ability to write and edit GPO’s-proficiency with Active Directory
- Server 2012 Windows 10 experience
- SCCM experience
