Hardware Lab Engineer

Role: Hardware Lab Engineer

Location: San Francisco, CA - Onsite

You will be the onsite engineer for the San Francisco office to provide technical reproductions, deploying equipment, and inventory management. This is a cross-functional and dynamic role, where you will collaborate with various teams including, Engineering, Security, and manufacturers and build a lab that supports various situations. As a trusted expert of multiple platforms, you will be a key part of a fun and energetic team constantly pushing the boundaries of what is possible. 

Responsibilities:

• Be the technical onsite engineer to support various hardware projects 
• Lab management of inventory and enabling remote access for hybrid work of DUTs 
• Provide guidance on network setup and remote access to resources 
• Work with cross-team stakeholders to align testing for various platforms 
• Create documentation, tests, and plans to validate issues and solutions 
• Understanding and enabling JTAG and UART help rework for units for engineering work 
• Interface with platform QA teams to enable testing hand-off and validation of evaluations 
• Travel domestically and internationally to support related projects up to 10% of the time  

Requirement:

• Proficient in enterprise networking knowledge with a background in troubleshooting complex issues with Cisco Meraki and Cisco Enterprise equipment 
• Experience of quality assurance support and reproductions of issues for engineering 
• Proven Expertise in lab management including rack and stacking, implementation, and configuration various enterprise technologies 
• Experience using Windows, Linux and systems management 
• Managed inventory system for production and non-production equipment including a secure scrap process 
• Worked with external partners and engineering to support manufacturing lines 
• Experience working with cross-functional teams and managing multiple requests and projects 
• Clear communicator with the ability to simplify technical concepts
• Must Have - CCNA certification