What are the responsibilities and job description for the Customer Engineer position at Progress Rail?
Job Title:
Customer Engineer
Summary:
The Customer Engineer is responsible for answering technical questions from customer representatives, analyzing warranty failure data, and identifying continuous improvement projects.
Key Responsibilities:
- Recognize, analyze, and resolve technical problems involving Progress Rail products;
- Coordinate service activities necessary to resolve problems or monitor product performance at Progress Rail or on customer property;
- Communicate status of product performance and problem resolution to Progress Rail management and field personnel;
- Coordinate cross-functional teams to drive problems to solutions through our Continuous Product Improvement process;
Requirements:
- Bachelor degree with a major in Engineering, Engineering Technology, or equivalent training/experience;
- Strong organizational skills;
- High level of interpersonal skills required to work effectively with customers and others;
- Strong verbal and written communication skills required in dealing with customers;
- Understanding of engineering theory and principles of design;
- Ability to work independently and with others;
- Ability to manage and track multiple on-going projects;
Preferred Qualifications:
- Technical troubleshooting experience on Progress Rail products;
- Six Sigma Green Belt or higher;
- Shainin Apprentice or higher;
- Project management experience;
Physical Requirements:
- Strength – Position typically involves office managerial work as well as oversight of field industrial activities;
- Motion – Position regularly requires standard motions associated with an industrial environment focused on locomotive repair;
- Vision/Hearing Requirements – Constant verbal communications, including both talking and hearing;
Work Environment:
Position is Safety Sensitive and will require the use of Personal Protective Equipment. Position typically involves a normal office environment, but also may occasionally involve work in a non-temperature-controlled environment and exposure to atmospheric conditions.
