ServiceNow Developer

Job Purpose

Progress Rail is seeking a skilled ServiceNow developer. The developer is responsible for development of the ServiceNow platform, which supports IT service management to automate business processes.

The role involves designing, configuring, developing, troubleshooting, and implementing baseline and custom applications to enhance the platform. A ServiceNow developer must also manage the platform to ensure stability and implement architectural changes when necessary.

This position will be configuring within ServiceNow ITSM and CSM platforms as well as maturing in the ITOM and ITAM platforms. They will turn business and functional requirements into system solutions while working with the customer throughout the development lifecycle. They will also perform daily administrative tasks in support of the ServiceNow product and other tools/products used by the organization.

Key Job Elements:

• Perform ServiceNow configuration and administration
• Workflow creation/modification
• Business Rules creation/modification
• UI policy/actions/page creation
• Form design and updates
• Create/Configure notifications
• Configure user accounts, groups, and roles
• Creation of dashboards and reports
• Create/maintain system integrations
• Create/maintain system data imports/exports
• Design ServiceNow solutions that meet the needs of the business
• Creates test scripts and cases to assist customers with solution verification
• Creates release notes for work performed
• Other duties as assigned

Education / Training:

2 or 4 year College Degree

Qualifications and Experience:

• 3-5 years of ServiceNow administration/development experience

• ServiceNow Developer certification is preferred

• Previous experience with SQL relational databases

• Previous experience with web services (SOAP, REST)

• Previous application testing experience

• ITIL V3/4 certification is preferred

• Previous experience using JIRA is preferred

• Previous experience using/supporting reporting tools is preferred

Benefits:

Competitive Salary

401(k) plan with up to 6% company match (no waiting period with immediate vesting)

Medical/Dental/Vision/Life/Disability Insurance

Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money

Flexible Spending Accounts

Paid Vacation

Paid Holidays

Paid Time-Off (PTO)

Employee Assistance Plan

Education Assistance Program

Employee Recognition Programs

Site specific Production and Incentive Plans

Site specific Step and Skill Level Wage Adjustment Plans

Site Specific Relocation and Sign-on Bonus Programs