What are the responsibilities and job description for the Technology Solution Director, Advanced Rail Technology position at Progress Rail?
Job Purpose
The Technology Solution Director will act as the primary representative of the Advanced Rail Technology (ART) division of Progress Rail in the North American region; serving as a vital link between North Amderican customers and the development team based in Australia and Brazil.
In this role, you will take on various responsibilities, including commercial support, project management, and technical applications, to ensure customer satisfaction and regional success. Over time, you will recruit and lead a team project and application engineers to further expand the division’s impact.
This is a hands-on, dynamic position ideal for someone who enjoys a mix of technical problem-solving, customer engagement, and leadership development.
This position reports to the VP of ART with dotted line to the North American Commercial Director. It offers a unique opportunity to grow your career in a dynamic and expanding environment while playing a key role in shaping the regional presence of ART division.
In this role, you will take on various responsibilities, including commercial support, project management, and technical applications, to ensure customer satisfaction and regional success. Over time, you will recruit and lead a team project and application engineers to further expand the division’s impact.
This is a hands-on, dynamic position ideal for someone who enjoys a mix of technical problem-solving, customer engagement, and leadership development.
This position reports to the VP of ART with dotted line to the North American Commercial Director. It offers a unique opportunity to grow your career in a dynamic and expanding environment while playing a key role in shaping the regional presence of ART division.
Req ID
10631BR
City
Ft. Worth
State:
Texas
Company Description
Progress Rail, a Caterpillar company, is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive cradle-to-grave railway solutions - whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet all their rail needs. Forging the bridge between ideas and success, our talented and innovative team members work together to address the challenges of the rail industry today, ensuring success for the future. As part of a vibrant, global network of business operations, each and every member of our team is important to our success. With headquarters in Albertville, Ala., more than 7,000 dedicated employees serve customers through a network of close to 150 locations around the world. For more information, visit www.progressrail.com and follow @Progress_Rail on Twitter and YouTube.
Key Job Elements
Customer Support and Engagement
Commercial and Business Development
Project Management
Technical Applications
Matrix Organization
Must be comfortable working with a matrix of three teams:
- Act as the main point of contact for customers in the region, providing technical and commercial solutions.
- Liaise between local customers and the development teams to ensure alignment and effective communication.
- Deliver technical presentations, product demonstrations, and training.
Commercial and Business Development
- Support sales efforts by preparing technical proposals and cost estimates.
- Identify growth opportunities in the region and collaborate with sales teams to pursue them.
- Provide insights on market trends to the technology team.
Project Management
- Oversee and manage regional projects, ensuring they meet customer expectations, budgets, and timelines.
- Communicate project status, risks, and milestones to stakeholders.
- Ensure efficient project execution by coordinating with cross-functional teams.
Technical Applications
- Offer hands-on support for product installations, troubleshooting, and resolving technical queries.
- Gain in-depth knowledge of the ART products and applications to effectively assist customers.
- Recruit, train, and lead a team of project and application engineers.
- Set goals, monitor performance, and foster a collaborative team culture.
Matrix Organization
Must be comfortable working with a matrix of three teams:
- Collaborate with the Progress Rail teams in other countries for the purposes of product strategy, deliverables, and participation in weekly/monthly/annual product forums.
- Collaborate with the Progress Rail Australia team for the purposes of culture, standard, and participation in weekly/monthly/annual account management forums.
- Collaborate with the Progress Rail Brazil team for the purpose of product development and engineering.
- Travel as required.
Education / Training
- Bachelor’s degree in Engineering, Energy Management, or a related technical field. An MBA or advanced degree is a plus.
Qualifications and Experience
- Minimum of 10 years of experience in a technical, customer-facing, or project management role.
- Experience in managing customer relationships and delivering technical solutions.
- Previous leadership or team-building experience is preferred.
- Strong technical aptitude with the ability to understand complex systems and solutions.
- Excellent interpersonal and communication skills, both verbal and written.
- Proactive, adaptable, and comfortable wearing multiple hats in a dynamic environment.
- Strong organizational and multitasking abilities.
- Familiarity with Rail industry in Australia is a big plus.
- Ability to travel as required.
This position offers the opportunity to lead impactful energy optimization initiatives while contributing to the advancement of sustainable industrial operations.
Essential and Physical Activities Functions
- Strength – Position typically involves work in a standard office environment. Physical effort is light to medium level work;
- Motion – Frequent sitting, walking, standing, bending, kneeling, crouching, stooping, lifting, carrying, climbing, bending, balancing, pushing, pulling;
- Vision/Hearing Requirements – Occasional verbal communications, including both talking and hearing;
- Work Environment – Position is consistent with standard office environment;
- Emotional Demands –Requires ability to work with a team to accomplish mission success;
- Safety – Position includes safety requirements consistent primarily with a standard office environment. Must follow all PPE and Safety requirements when working in and around Rail or Manufacturing areas.
Benefits
- Competitive Salary
- 401(k) plan with up to 6% company match (no waiting period with immediate vesting)
- Medical/Dental/Vision/Life/Disability Insurance
- Supplemental Accident, Critical Care, and Hospital Insurance available along with an HDHP and HSA with seed money
- Flexible Spending Accounts
- Paid Vacation
- Paid Holidays
- Paid Time-Off (PTO)
- Employee Assistance Plan
- Education Assistance Program
- Employee Recognition Programs
- Site specific Production and Incentive Plans
- Site specific Step and Skill Level Wage Adjustment Plans
- Site Specific Relocation and Sign-on Bonus Programs
- Benefits eligibility varies by job position, full-time/part-time and regular/temporary status. The provisions of the plan documents control such benefits.
EEO
Equal Opportunity Employer – Race/Color/Sex/Religion/National Origin/Sexual Orientation/Gender Identity/Vets/Disabilities
Job Category
Engineering
PRS Facility Location
Leased Off - Fort Worth, TX - 397
