What are the responsibilities and job description for the Account Manager position at Progress Residential?
Looking for an opportunity with a dynamic, fun, and goal-oriented company? We're growing quickly and we're looking for some not-so-typical talent to join our team.
Progress Residential® is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.
JOB SUMMARY
The Account Manager is a member of the Property Management team and is responsible for interacting with the resident and serves as a primary liaison between central support and the market office. This includes resident-facing customer service, administrative operations in Salesforce and Yardi, property visits and general support of the market office.
ESSENTIAL FUNCTIONS
- Responsible for maintaining a high degree of customer service and competency level in all resident interactions; phone or email, formal written communication or in person.
- Acts as the primary market interface with resident handing daily email and phone correspondence.
- Partners with central teams to drive rental collections with a goal of minimizing evictions and reducing delinquency.
- Ensures possession assets takes place timely in the event of non-payment.
- Processes all payments received in the physical office and mails to central office.
- Reviews and closes service requests to validate charges are allocated appropriately.
- Assists residents with : Rent Caf, Renter's Insurance, Early Terminations, Transfers, and Utilities.
- As assigned by the POD, responsible to appear in court on behalf of the company and to process any funds received in the office.
- Posts various notices at homes and collects violations signs as needed.
- Conducts occupancy checks as needed.
- Conducts move in and out operations in Yardi.
- Manages Salesforce case tasks between central and market office.
QUALIFICATIONS
What you can expect from us :
Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm :
Closing Statement :
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.
Progress Residential® is a proud Equal Opportunity employer, m / f / d / v.
Privacy Policy
