What are the responsibilities and job description for the IT Systems Engineer, Senior position at Progress Software Corporation?

We are Progress (Nasdaq : PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

Have you got what it takes to succeed The following information should be read carefully by all candidates.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior IT Systems Engineer, working between your home office and our Burlington MA headquarters, and help us do what we do best : propelling business forward.

In this role, you will :

Administer and manage multiple flavors of Linux, including Redhat, Rocky, CentOS, and Ubuntu.
Manage and maintain VMware environments, including ESXi hosts, Virtual Networking, and vCenter Server.
Maintain and manage datacenter systems like DNS, DHCP, LDAP, and NTP.
Develop scripts and automate processes using Perl / Python, Terraform, and Ansible.
Deploy and manage server monitoring tools to ensure system health and performance.
Implement and manage server backup tools to protect data integrity.
Manage server hardware and datacenter operations efficiently.
Resolve mission-critical problems with excellent problem-solving and analytical skills.
Collaborate with cross-functional teams to ensure seamless integration of IT systems and solutions.
Act as a resource for others at peer or above level; may lead projects with limited risks and resource requirements
Handle service requests and support tickets promptly and efficiently.
Adhere to production processes and change management policies to ensure seamless operations.
Communicate effectively with team members, stakeholders, and customers.

Your background :

Bachelor’s degree in computer science, Information Technology, or a related field.

5 years of experience in IT systems engineering or a related role.

Expertise in Linux Administration : Proficient in managing Redhat, Rocky, CentOS, and Ubuntu distributions.

VMware Administration : Skilled in Managing ESXi hosts, Virtual Networking, and vCenter.

Datacenter Systems : Deep understanding of DNS, DHCP, LDAP, and NTP.

Networking Protocols : Proficient in TCP / IP, NFS, and SSH / SFTP.

Scripting and Automation : Expertise in scripting languages and automation tools like Perl / Python, Terraform, and Ansible.

Server Monitoring Tools : Experience with server monitoring tools.

Server Backup Tools : Experience with managing server backup solutions.

Hardware Management : Experience with datacenter operations and managing server hardware.

Network Terminology : Basic understanding of VLAN, bonding, aggregates, routing, multicast, and NATs.

Problem-Solving Skills : Excellent analytical skills to resolve critical issues.

Support Experience : Ability to handle service requests and support tickets efficiently.

Process Adherence : Commitment to following production processes and change management policies.

Communication Skills : Strong verbal and written communication skills.

Additionally, it would be beneficial if you have :

Experience with public cloud platforms.

Familiarity with VMware vRA, vSAN and Horizon.

Experience managing Cisco UCS servers.

Experience with Unix virtualization technologies like Solaris LDOM and AIX LPARs.

Experience managing databases like Postgress and MySQL.

Certifications in technologies relevant to the role like RHCSA, VCP

If this sounds like you and fits your experience and career goals, we’d be happy to chat.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy :

Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness / hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.

Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback

Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.

Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

Apply Now! Together,

We Make Progress

Progress is an inclusive workplace where opportunities to succeedare available to everyone. As a multicultural company serving a global community, weencourage a wide range of points of view and celebrate our diverse backgrounds. Ourunique combinationof perspectives inspires innovation, connects us to our customers and positivelyaffects our communities. It is only by working together and learning from each otherthat we make Progress. Join us!

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