Administrative - Receptionist

Receptionist

Bowie, MD

16$-19$ / HR

MUST :

Experienced Receptionist

1-2 years' experience answering and transferring internal or external phone calls

2 Years of Customer service experience

Experience with data entry and Clerical duties

Have the ability to support call center on high volume days

Ability to work as part of a team

Excellent Oral communication skills.

High School Diploma

DUTIES :

Answers and transfers internal or external phone calls, typically on a multi-line phone or switchboard station.

Relay messages

Makes other logistical arrangements as required

Handles basic issues and problems and refers more complex issues to higher-level staff.

Performs work under direct supervision

Main number : Warm transfers, gatekeeping of cold calls, and taking messages. Develop a working knowledge of "who's who"

Alert both Driver Support and Host Support when there is a customer needing help

Transcribe voicemail messages from after-hours callers and direct the information accordingly

Call Center Completion of data entry on crucial reports

Aid in the development and deployment of agent schedules, including monitoring break and lunch schedules for agents

Assist in the monitoring of call queues for excessive hold times, and use emergency staffing methods as needed

Progression Inc. is an affirmative action / equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. #INDPRO

Salary : $16 - $19